Clerk III - Employee Health Clinic

The University of Iowa Health Care department of Employee Health Clinic is seeking a Clerk III. Under general supervision, this position performs and coordinates administrative and clerical support functions for the Employee Health Clinic. The position serves as a primary point of contact for patients and staff by providing customer service, scheduling and coordinating appointments, maintaining records, processing documentation, and assisting with clinic operations. Duties require knowledge of established procedures, attention to detail, effective communication skills, and the ability to utilize computer systems, electronic health records, and standard office equipment. May provide support for clinic programs, special projects, and operational activities.

Other Duties:

1. Assist patients/ staff with general inquiries.
2. Answer incoming calls and place outbound calls.
3. Schedule, cancel, and reschedule employee health clinic appointments.
4. Facilitate patient completion of medical questionnaires and authorization forms.
5. Ensure the correct visit types, provider, date, length of visit, and time are utilized when scheduling appointments.
6. Communicate with patients/ staff to ensure the correct appointment prerequisites are completed and obtained.
7. Composes correspondence in response to routine inquiries frequently without instruction or review.
8. May provide information relative to the area of assignment and according to established guidelines.
9. Assists in documenting immunization, tuberculosis blood tests, and titer records.
10. Performs Respirator Mask Fits, including providing training and education to employees.
11. Assists with Flu Campaign offsite clinic clerical duties.
12. May perform other duties or complete special projects as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
• Knowledge of institutional and unit policies, processes and forms.
• Knowledge of proper format, grammar, spelling, punctuation and capitalization.
• Skill in utilizing computer software packages and online systems.
• Skill in operating office equipment.
• Ability to communicate effectively with staff, students, and the public.
• Ability to follow oral and written instructions and apply institutional and other policies accurately.
• Ability to gather, evaluate, and display data in appropriate format and keep accurate records.
• Ability to organize and prioritize multiple tasks.

University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Percent of Time: 100% 

Schedule: Monday – Friday 8:00am – 5:00pm

Location: General Hospital

Benefits Highlights:

• Regular salaried position located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
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