Clinic Services Specialist - Dept of Surgery
The Clinic Services Specialist position provides centralized patient support to assure effective and efficient delivery of health care services within the Department of Surgery. Duties include working with Patient Financial Services (PFS) prior authorization team to process prior authorizations for procedures in the Department of Surgery, serving as a patient advocate, handling patient requests, and ensuring the patient has an excellent experience. Additionally, this individual schedules cases in the Ambulatory Surgery Center (ASC), the Main OR, and Stead Family Children's Hospital OR. This individual uses independent judgement in determining how to assist patient requests outside of the scope of scheduling.
- Coordinate with prior authorization staff to ensure surgical procedures are approved.
- Inform and discuss with providers and nursing staff all insurance issues associated with patients and procedures while maintaining the OR schedule.
- Meet with patients in clinic that have insurance questions and collect ABNs.
- Inform patients of insurance denials and other options available.
- Obtain prior authorization for minor room clinic procedures.
- Maintain an Excel spreadsheet for tracking high-risk denials.
- Distribute patients' payments for cosmetic procedures.
- Assist Clinic Services Coordinator with generating cosmetic services financial quotes for patients.
- Assist with completion of FMLA and insurance paperwork as needed.
- Provide support as back-up for other OR schedulers where needed.
- Provide support as back-up for Plastic and Reconstructive Surgery, Pre-Surgical Evaluation, and Surgery Specialty Clinics' front desk as needed. Utilize Epic Systems to pre-register and schedule patients. Schedule patient appointment as needed while covering front desk.
- Provide education and guidance to incoming providers and staff to onboard and understand the OR scheduling process.
Department of Surgery: The University of Iowa Health Care Department of Surgery is committed to saving lives and improving our patient's quality of life through excellent surgical techniques and extraordinary patient care. Our surgeons and medical professionals address a wide variety of complex medical issues, from matching donors with recipients in the Organ Transplant Center to providing continuous care for both adult and pediatric trauma victims in the state's only designated Level I Trauma Center and certified regional Burn Treatment Center.
Percent of Time: 100%
Schedule: Monday through Friday, 8:00 am to 5:00 pm.
Location: UI Health Care Medical Center University Campus
Pay Grade: 3A Pay Structure
Benefits Highlights:
- Regular salaried position located in Iowa City, Iowa.
- Fringe benefit package including paid vacation; sick leave; health, dental, life, and disability insurance options; and generous employer contributions into retirement plans. For more information on benefits, please visit UI Health Care Benefits.
- For more information about Why Iowa? click here.
Required Qualifications:
- A bachelor's degree or an equivalent combination of education and experience.
- Previous work with insurance prior authorizations, denials, and CPT codes.
- Proficiency in Microsoft Office Suite, electronic health records, and other clinic software.
- Excellent interpersonal, written, and verbal communication skills.
- Excellent organizational skills.
Desired Qualifications:
- Minimum of 1 year of experience working in a healthcare administrative environment.
- Familiarity with Epic Scheduling.
- Experience with medical terminology.
- Previous experience with customer service and managing customer complaints.
Application Process: In order to be considered for an interview, applicants must upload a resume and cover letter and mark them as a "Relevant File" to the submission. Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 references will be requested at a later step in the recruitment process.
This position is not eligible for University sponsorship for for employment authorization.
For additional questions, please contact Katie Pontious-Vanhxay at (319) 384-6144 or Katie-Pontious-Vanhxay@uiowa.edu.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
