Clinic Services Specialist-Pediatric Specialty Clinic

The University of Iowa Stead Family Children’s Hospital, Pediatric Specialty Clinic is seeking a Clinic Services Specialist responsible for patient check out and scheduling patient appointments.
This is for Cardiology and Diagnostic departments, following the guidelines set forth by the department 
providers and the scheduling protocols provided by the department manager. This position will be working 
closely with patient and families for follow up appointments after visit in the clinic. Uphold to the 
department’s best practices and is accountable for performing these tasks. Serves as mentor, role model, 
and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as 
assigned.
Position Responsibilities
• Responsible for scheduling patient appointments and visits in the exam rooms after the visit using 
the EPIC system.
• Contact patients and set up appts and testing via phone calls
• Work the active request work queue for the Cardiology and Diagnostic Depts on a timely basis
• Assists with problem solving of scheduling issues.
• Follows the scheduling policies to facilitate all patient appointments.
• Attends scheduling staff meetings.
• May perform other duties as assigned.
• Notifies the scheduling department’s frontline supervisors of scheduling issues. 
• Serves as an intermediary between patients and nursing personnel concerning scheduling concerns 
and medical needs.
• Negotiates appointments with patients and other departments.
• Negotiates schedule changes with providers and communicates changes with staff/supervisors.
• Explains the scheduling policies to other schedulers as needed through written and oral 
communications.
• Collaborates with peers and co-workers to enhance the delivery of health care.
• Provides feedback to management on means to achieve goals and resolve service issues.
• Contributes ideas and seek ways to improve assigned processes.