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Emergency Department Revenue Cycle Representative - Patient Financial Services

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Administrative/Professional
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20001162 Requisition #
The University of Iowa Hospitals and Clinics department of Patient Financial Services is seeking a Revenue Cycle Representative (RCR) that will work in the Emergency Department (ED) as an entry-level financial position in the healthcare industry. RCRs assigned to the ED have a unique perspective working directly with patients and their families when they visit the Emergency Department. ED RCRs must have an exceptional attention to detail and demonstrated ability to prioritize, multi-task & quickly change focus. ED RCRs will be expected to adhere to scheduled hours in this fast-paced 24/7, team environment. 
 
ED RCRs will be expected to provide exceptional customer service to our external customers: patients, patient families, insurance contacts, etc; as well as internal customers (Nurses, Technicians, Physicians, and other UIHC staff). You will support our “Service Excellence” standards to all our customer groups, utilize tools and processes to make independent decisions and you will maintain integrity and treat internal and external customers respectfully; including respecting patient rights in regard to privacy, dignity and confidentiality.

Position Responsibilities:
• Respond to patient/visitors/family requests and directs to the appropriate areas in a timely manner.
• Verify insurance benefits to determine if insurance will reimburse UIHC for services provided and ensure that insurance data entered is accurate and complete.
• Determine insurance company and financial status classification; enter information accurately and completely into the Billing system and be expected to maintain a high-level of accuracy to meet productivity and quality requirements.
• Confirm co-pay amount and collect from patient as appropriate for the visit and practice safe cash handling procedures to ensure batches reconcile at end of shift.
• Determine priority of work and work collaboratively with clinical staff in processing of paperwork, lab requests, patient requests, etc.
o Prioritize patient visits based on based on admission status and total stay time, according to protocols)
• Complete Medicare Secondary payer questionnaire to correctly identify primary payer for accurate claim submission and compliance regulations. Identify and determine referral and prior authorization requirements.
• Contact appropriate internal resources to coordinate financial assistance activity, as needed. Assist other clinical departments with inquiries regarding various aspects of patients’ accounts.
• Answer multiple incoming telephone lines and direct to appropriate parties.
• Independently determine appropriate forms and patient signatures that are required and facilitate the securing of patient signatures on forms such as: HIPAA Consent, Authorization for Release of Information and Payment Request Form; Medicare Lifetime Reserve Letter and/or 1989 Consent to Release of Information Form and others as needed.

University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Classification Title: Revenue Cycle Representative in the Emergency Department
Department: Patient Financial Services

Pay Grade: 2B https://hr.uiowa.edu/pay/plans
Percent of Time: 100%
Location: UIHC – Emergency Department

Schedule: Rotating Sunday – Saturday to potentially include days, evenings or overnights.

• 10 -14 hours per day
• Potential 4 hours flexing one day each week
• This position will also be held to an on-call schedule 1-2 days per month and be required to work 4 holidays per year.

Position Qualifications:

Education Required
• Bachelor’s degree; or equivalent combination of education and experience.
Experience Requirements
• 6 months or more of related customer service experience in a professional, financial or health care related environment.
• Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
• Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge.
• Demonstrated ability to handle complex and ambiguous situations with minimal supervision.
• Self-motivated with initiative to seek out additional responsibilities, tasks and projects.
• Effective communication skills (written and verbal), active listening skills and the ability to maintain professionalism while handling difficult situations with callers or customers.
• Successful history collaborating in a fast-paced team environment.
• Demonstrated ability to follow policies and procedures while escalating issues as needed.

Desirable Qualifications
• Demonstrated ability to maintain or improve established productivity and quality requirements.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws.
• Knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs.
• Familiarity with medical terminology.
• Experience identifying opportunities for improvement and making recommendations and suggestions.
• Experience with multiple technology platforms such as GE, Cirius ACD, and/or Epic.
• Ability to drive results and foster accountability throughout the team and organization.
• Maintain current awareness of industry trends and continually strive for improvement with both technical and professional skills.


Application Process: In order to be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications for this position.

Job openings are posted for a minimum of 14 calendar days. Applications will be accepted until 11:59 PM on 1/28/2020.

Successful candidates will be subject to a criminal background check, and five professional references will be required.

Equal opportunity/affirmative action employer


The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.


Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu.  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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