Excelling@Iowa Coordinator, Academic Support and Retention

Campus Services
21001656 Requisition #
Thanks for your interest in the Excelling@Iowa Coordinator, Academic Support and Retention position. Unfortunately this position has been closed but you can search our 459 open jobs by clicking here.



Education and Experience Required

  • A bachelor’s degree or an equivalent combination of education and experience is required.
  • Reasonable (1 – 3 years) experience working in higher education within a student success, retention, or support capacity. Familiarity with collegiate academic and administrative procedures (e.g. admissions, registration, financial aid, academic advising, orientation, etc.).


Competencies Required

  • Demonstrates a working proficiency in each of the following areas:
    • Knowledge and the ability to provide new incoming students with a welcoming environment and to help familiarize them with school facilities, policies, services, and expectations for college success and retention.
    • Ability to work developmentally with students; ability to promote student learning, development, and success by applying academic coaching approaches to diverse individual student situations.
    • Ability to work with a variety of individuals and groups in a constructive and civil manner while appreciating the unique contribution of individuals from varied cultures, race, creed, color, national origin, age, sex, disability, sexual orientation, and gender identity.
    • Knowledge of the operation and application of computer-based academic support systems; ability to coordinate and support academic activities through an academic support system. Must be proficient in electronic retention/student success tools and student information systems
    • Techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business. Analytical and research skills, specifically analyzing college student retention trends.
  • Demonstrates an extensive proficiency in knowledge and application of the communication techniques and relationship building skills that develop the ability to work with a variety of individuals and groups in a constructive and collaborative manner, including effective listening.


Desired Qualifications

  • A Master’s degree in higher education, student development, student affairs, counseling, or a related field is highly desired.
  • Reasonable (1 – 3 years) experience with student retention approaches, principles, and theories that strengthen student engagement.
  • Experience serving as a technical administrator for a student retention web-based platform.
  • Demonstrates working knowledge of and ability to utilize tools, techniques, and processes for gathering and reporting data (project assessment) in a particular department or division of a company.
  • Demonstrates a working knowledge and awareness of and insight into the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to apply this understanding appropriately to diverse situations.



To be eligible for consideration applicants must upload both of the following and mark them each as a “Relevant File” to the job submission:

  • a recent resume and a
  • cover letter addressing the position qualifications

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be subject to a criminal background check. Up to five (5) professional references will be requested at a later step in the recruitment process.

*This is a specified term position, eligible for up to three years, and appointed in one-year increments.

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Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu.  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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