Executive Liaison to the Chief Quality Officer
The Quality Improvement Program at the University of Iowa Hospitals & Clinics has an opening for a full-time Executive Liaison to the Chief Quality Officer. The Executive Liaison to the Chief Medical Officer provides a wide range of complex services to support a System Leadership Team level executive who is engaged in the strategic management of the organization. The Executive Liaison proactively relieves the executive of workload by functioning in a capacity; managing and working collaboratively with team members throughout the department, across the organization and externally to furnish the executive with needed information, analysis and materials to ensure the executive is able to make the most of their time and achieve sharp gains in productivity, effectiveness, and impact. Direction is received from the UIHC Chief Quality Officer and the Director of the Quality Improvement Program.
Under minimal supervision the Executive Liaison is responsible for understanding national/federal reporting and other complex programs and/or projects to assist in the development of power point presentations that accurately communicate UIHC performance relative to national benchmarks. Performs all duties necessary to ensure the executive meets their working obligations and deadlines in an as efficient, productive, and sustainable manner as possible. Acts as a role model and resource for all staff.
The successful candidate must have:
- Excellent written, verbal communication and interpersonal skills.
- Be self-directed and have excellent time management and organizational skills.
- Ability to make quality, independent decisions.
- Strong attention to detail.
- Analytical and strong problem-solving skills.
- Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions.
- Ability to maintain the strictest levels of confidentiality.
- Ability to listen to others.
- High-grade diplomatic skills to effectively negotiate for harmony.
- Flexible and adaptable to change.
- Competency in the use of a variety of computer hardware and software systems.
- Ability to create concise power point presentations. Demonstrates proficiency in Microsoft Power Point.
- Collaborate with appropriate staff members to develop accurate power point content.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
- Improves the productivity of the executive by diligently working behind the scenes and partnering with others to limit distractions from entering the purview of the executive, thus allowing them to focus on the highest leverage opportunities. Anticipates problems, generates innovative solutions and is especially sensitive to issues that require diplomacy. Interfaces seamlessly with any level of the organization and collaborates with individuals from a wide variety of cultures and backgrounds, communicating easily using whatever medium is required. Further, utilizes the appropriate software applications to maximize efficiency and effectiveness of the executive’s and their direct reports’ workloads.
- Works autonomously to prepare complex information such as documents, reports, charts, and graphs using a variety of software. Performs independent research and prepares information and analytical analysis for special projects, board level presentations, executive-level communications, etc. Liaises with key stakeholders to achieve organizational goals. Independently maintains accountability for completion of assigned projects.
- Communicates, collaborates, networks with and acts as a consultant to key stakeholders in order to ensure continuity and coordination of services and appropriate utilization of resources.
- Serves the organization in a highly organized, adaptable, and influential manner.
- Establishes and maintains effective working relationships with internal and external stakeholders and functions as an ambassador of UIHC Health, modeling and sharing our core values with health consumers, partners and employees.
- Provides direction to the members of the department’s administrative team to ensure performance standards are being met and the needs of the leaders supported are met.
- Fosters a culture of greater partnership across the Quality Improvement Program thus increasing overall operational effectiveness. Create an environment of excitement and positive motivation that leads to an emotional connection with the team, not just the task.
- Maintains effective working relationships with faculty, staff, and students.
- Performs other duties as assigned.
Percent of time: 100%, full-time
Work schedule: Some flexibility between the hours of 7:00 AM and 5:00 PM, Monday through Friday.
Location: This position is located at the University of Iowa Hospitals & Clinics in Iowa City, Iowa. This position is eligible to participate in partial remote work after the initial training and onboarding has been completed. Remote work must be performed at a location within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and the employee travel policy when working at a remote location.
Classification title/job code: Administrative Services Specialist/PAA2.
Salary level: Paid at salary level 3B. Starting salary will be based on applicant qualifications and relevant experience. To view the full salary range for 3B: Professional and Scientific Pay Structures | University Human Resources - The University of Iowa (uiowa.edu)
Benefits Highlights: Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits
About the University of Iowa Hospitals & Clinics: The University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
Education Requirement:
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A bachelor’s degree preferred in Marketing, Communications, Public Relations, or healthcare degree equivalent is required, or a combination of education and experience.
Experience Requirement:
- Relevant experience (1-3 years) in healthcare, or in a health industry or business administration related job
- Outstanding communication skills at the verbal, written and presentation levels
- Demonstrated proficiency in computer software applications, including Microsoft Office Suite
- Possess ability to analyze complex data and report metrics
- Highly organized; great attention to detail
- Computer proficiency with databases, including data entry
- Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
Desired Qualifications:
- 5 years of relevant experience in the capacity of partnering with senior-level executives is preferred.
- Previous leadership/management/project management experience is preferred.
- Previous quality improvement and/or patient safety knowledge.
- Proficiency in using Microsoft Teams.
Application Process:
- In order to be considered for an interview, applicants must upload a current resume and a cover letter (and mark both as “relevant file”) that clearly address how they meet the listed required and desired qualifications of this position.
- Job openings are posted for a minimum of 14 calendar days. Applications will be accepted until 11:59 PM on May 13, or on date of closing.
- Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check.
- Professional references will be requested at a later step in the recruitment process.
- This position is not eligible for University of Iowa sponsorship for employment authorization.
- For questions, contact Heidi Bodensteiner at heidi-bodensteiner@uiowa.edu.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
