Float Clerk - Children's Perioperative Department (50%)
The Float Clerk is responsible for reviewing and verifying documents for accuracy, addressing discrepancies, and providing administrative support for the unit. Additionally, the Float Clerk supports patients and families with navigation, responding to requests, and providing assistance during challenging situations, while maintaining professionalism and respect for varying needs and circumstances.
Characteristics, Duties, and Responsibilities:
- Reviews, verifies, and maintains accuracy of various documents (e.g., reports, invoices, insurance cards) to ensure compliance with policies; addresses discrepancies and resolves issues. Checks patients in, provides information on policies and procedures, prepares and reconciles records, and ensures proper documentation and adherence to established guidelines
- Integrates information and may run routine queries to generate or produce reports
- Assigns, coordinates and reviews the work of other clerical personnel for conformance to established guidelines
- Composes correspondence in response to routine inquiries frequently without instruction or review
- Initiates and processes standardized forms related to area of assignment
- Respond promptly to physician requests for family consultation and support
- Assist families with navigation throughout the facility, and provide help with wayfinding, access to refreshments, and service recovery when necessary
- Engage in sensitive, emotionally intelligent conversations with patients and families during times of stress or uncertainty
- Remain aware of and respect varying family dynamics and legal considerations that may impact communication or decision-making
Percent of Time: 50%
Schedule: primarily 1500-1900 Monday through Friday, no holidays, weekends or nights
Pay Grade: 08
Benefits Highlights:
- Regular salaried position located in Iowa City, Iowa
- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
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Minimum Eligibility Requirements:
- Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment
Desired Qualifications:
- Ability to act as a liaison between the surgeon and family
Application Process: In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. If applicable, internal references will be conducted with approval from the candidate. This position is not eligible for University sponsorship for employment authorization.
To learn more about this position please email anne-phillips@uiowa.edu.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
