Instructional Service Specialist - Training, Operations & Administrative Support Team (TOAST) - Patient Financial Services

Job Summary: 

The University of Iowa Hospitals and Clinics department of Patient Financial Services is seeking a 100% Instructional Services Specialist (Training Coordinator). As an Instructional Services Specialist for Patient Financial Services (PFS) Department, you will provide direct support, consultation, guidance and training to users and identify technical solutions for training programs for PFS employees.   In this role, you will support daily operations thru testing, education, implementation of new processes and project management in an effort to maximize user and organizational effectiveness. 

This position is primarily a combination of remote and onsite (hybrid) work locations.  Remote work must be performed at an offsite location within the State of Iowa.  Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor.  Remote eligibility will be evaluated upon a satisfactory job training opportunity.  Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

WE CARE Core Values:

• Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
• Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
• Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
• Respect - We are committed to ensuring that UI Health Care is an inclusive environment where individuals from the full spectrum of diversity – which includes identity, backgrounds, cultures, ability and perspective –feel safe, seen, and valued.
• Equity - We dedicate ourselves to equity and fairness in research, health care, education, and health.

Position Responsibilities:

• Deconstruct workflows into clear and concise training materials, learning aids and other resources to support implementation and post-training reinforcement.
• Assist in the identification of system and process improvements to enhance training methods, materials and data integrity.
• Conduct training needs analysis: evaluate progress of employees to determine effectiveness and impact of training methods, materials and programs.
• Provide one-on-one and/or group training for new PFS employees; retrain current employees when necessary.
• Create individualized, targeted training programs to enhance individual employee’s process and required improvements, as needed.
• Assist in the development of instructional strategies and appropriate integration of instructional technologies.
• Design and produce learning materials in a variety of formats including print, graphics, audio, video, and multimedia.
• Evaluate the instructional effectiveness of the strategies and educational approaches used
• Develop and maintain curriculum, educational resources, and/or assessment tools.
• Maintain strong, effective working relationships with directors, managers, staff, students and the public.
• Participate in educational and management meetings to ensure knowledge and training programs are current with healthcare revenue cycle and changes in healthcare environment.
• Treat all information received as confidential.

Classification Title: Instructional Services Specialist

Department: Patient Financial Services – TOAST

Pay Grade: 4A

Percent of Time: 100%               

Location: Hospital Support Services Buildings (HSSB) in Coralville, IA

This position is primarily a combination of remote and onsite (hybrid) work locations.  Remote work must be performed at an offsite location within the State of Iowa.  Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor.  Remote eligibility will be evaluated upon a satisfactory job training opportunity.  Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Equipment:

• Onsite – The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.
• Hybrid – while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies. When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.
• Remote - when working offsite, the department will provide the employee a laptop/power cord, docking station/power cord, headset. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.