IT Support Analyst – Desktop Support Specialist
Education Required
- Bachelor’s degree in a related field or an equivalent combination of education and related experience.
Experience Requirements
- Experience, typically 6 months to 1 year, supporting workstations running Windows 10 and MS Office 365
- Experience working with desktop hardware and software in a centrally managed workstation environment.
- Experience utilizing or basic knowledge of remote IT support tools.
- Ability to deliver effective oral and written communication to a diverse population of technical and non-technical individuals.
- Experience in a team-based setting where consultation, flexibility, collaboration, and cooperation are essential.
- Ability to move and install IT equipment.
- A valid driver’s license and ability to meet UI Fleet Safety requirements.
Desired Qualifications
- Experience working in a Health Care IT environment.
- Basic knowledge of technical process documentation intended for both IT professionals and non-technical customers.
- Basic Knowledge of wired and wireless networking and security concepts.
- Demonstrated ability to disarm escalated situations and/or difficult customers.
- Experience with IT Service Management Change Management, Continuous Improvement Initiatives, ITIL, LEAN and/or Project Coordination.
- Experience supporting wide array of connected peripheral equipment.
- Experience working in a fast-paced environment that requires excellent time management skills and flexibility to balance workload.
In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.
For additional questions contact Craig Medberry craig-medberry@uiowa.edu
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
