IT Support Analyst – Overnight Help Desk – Remote Eligible w/in Iowa
Education Requirement
Bachelor’s degree in computer science, MIS, or IT-related field or equivalent combination of education and experience.
- 6 months to 1 year of work experience in a high-volume Help Desk, Call Center, or other Customer Service environment.
- Experience troubleshooting problems with Windows 10/11 and Microsoft Office 365 Suite.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to quickly learn new software.
- Proven ability to work independently with a strong focus on customer service
- Experience installing and troubleshooting local and network printers.
Desired Qualifications
- Experience troubleshooting Citrix clients in Windows and macOS
- Working knowledge of basic clinical application support.
- Working knowledge of enterprise networking.
- Working knowledge of computer hardware and peripherals.
- Experience troubleshooting problems with macOS.
- Experience troubleshooting problems with iOS and Android devices.
In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for University sponsorship for employment authorization.
For additional questions contact Lilian Kimani lilian-kimani@uiowa.edu
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
