IT Support Consultant – Nurse Call
Position Summary:
University of Iowa Hospitals and Clinics department of Health Care Information Systems is seeking an IT Support Consultant to assist with the implementation of Raul and nurse call systems throughout the enterprise, by working directly with contractors and end users. Work will be performed in an active construction inpatient, and a clinical setting. Other duties will include the ongoing support of all UIHC nurse call systems within the greater Iowa City/Coralville metro area.
Position Responsibilities:
- Assist with rollout of standardized nurse call systems and subsystems facility wide.
- Assist with statement of work and floor plans that show existing systems for demolition and new installation.
- Troubleshoots and provides technical support on hardware and software applications and integrations.
- Provides direct end user assistance.
- Evaluates new and existing nurse call hardware and software for areas of insufficiencies and redundancies.
- Provides input to management for unit staff technical education and other support activities, as required.
- Works directly with end users to provide training.
- Take self-study and vendor sponsored classes pertaining to technical system software and hardware, as needed.
- Assist with updating system documentation to ensure updated knowledge transfer.
- Assist with the implementation of approved projects, providing project support and services.
- May manage small projects or one or more phases of larger projects.
- Provides functional and/or administrative supervision to assigned staff.
- Participates with management in interviewing and evaluating candidates when vacancies in unit staff occur.
Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.
HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff.
Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure
Salary: $48,500 to commensurate – 4A
University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits
Percent of Time: 100%
Location: 200 Hawkins Dr, Iowa City, IA
Staff Type: Professional & Scientific
Type of Position: Regular
Education Required
Bachelor’s degree in related field, or equivalent combination of education and related experience.
Experience Requirements
- Experience (typically 1-3 years) configuring, troubleshooting, and supporting integrated communications systems.
- Working knowledge of electric circuits and wiring in low-voltage applications, to include working from circuit diagrams, wiring schematics, and blueprints/floor plans.
- Excellent oral and written communication skills in order to communicate effectively with a diverse population of technical and non-technical staff.
- Ability to move and install equipment, ascend/descend ladders, and use tools effectively.
- Demonstrated ability to work independently with a strong customer service focus.
- Strong attention to detail, highly organized, ability to analyze complex workflow problems, and recommend solutions.
Desired Qualifications
- Experience working with nurse call systems (Rauland, Ascom, and Dukane), subsystems, and integrations.
- Experience with technical process documentation.
- Knowledge of servers, virtual servers, computer networking, and network topology.
- Experience with end-user support and training.
- Experience working on and/or overseeing projects while adhering to deadlines.
- Familiar with AutoCAD and Visio for creation of Scope of Work.
- Experience working in a hospital or similar healthcare setting.
- Knowledge of UL1069 and NFPA99 requirements.
To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
For additional questions contact Erik Kallaus erik-kallaus@uiowa.edu
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
