IT Support Consultant

EDUCATION REQUIREMENT:  
A Bachelor’s degree in an appropriate discipline or an equivalent combination of education and
related experience in technical support may also serve to meet these minimum requirements 

REQUIRED QUALIFICATIONS: 
•    Experience Required: Typically, 2-3 years experience in higher-ed or other training specialization related to education software
•    Working proficiency with Microsoft Office applications -- especially Word, Excel and PowerPoint
•    Working knowledge of course management systems (i.e. Canvas, Brightspace, Moodle)
•    Proven ability to effectively communicate, understand, and interpret concepts, ideas, information, and data
•    Strong problem-solving skills. Demonstrated experience working independently. 
•    Excellent interpersonal, customer service and teamwork skills (including with technical peers)
•    Strong organizational skills, including arranging events, programs, and projects, and documenting processes and outcomes
•    Excellent interpersonal, presentation, and communication skills (both written and verbal) essential to present and interact with people in a group, presentation, or workshop setting with audiences which possess varying degrees of technical knowledge
•    Demonstrated commitment to diversity in the workplace or community
•    Demonstrated ability to quickly learn and adapt to new technologies

DESIRABLE QUALIFICATIONS: 
•    Knowledge of digital learning platforms (i.e. McGraw Hill Connect, Pearson MyLab )
•    Knowledge of federal, state, and university regulations, and functional expertise to make decisions that impact student service operations and subsequent student utilization of key tools
•    General knowledge of the services and technologies provided by ITS and the campus IT organization and environment
•    Experience with web conferencing solutions such as Zoom, Skype for Business
•    Experience working with software vendors to apply upgrades and resolve problems
•    Project management experience, with demonstrated ability to serve as a proactive group lead for technology-related projects of varying scope and duration
•    Experience reconciling financial accounts.
•    Master’s degree in related discipline

Application Process:
In order to be considered, applicants must upload (and mark as “Relevant File”) a cover letter and resume are required for submission materials. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be subject to a criminal background check and credential verification. For questions or additional information, please contact Kim Kuebrich Yordi at kim-yordi@uiowa.edu

There is an expectation that the person in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold a high standard of cultural competency and respect for difference that represents our commitment to diversity, equity, and inclusion.