IT Support Consultant - ICTS Biomedical Informatics Core

Required Qualifications

• A Bachelor’s degree in Data Analytics, Data Science, Informatics, Instructional Technology, Information Science, Health Science related degree, or other related degree or an equivalent combination of education and related experience in information technology support or healthcare may also serve to meet these minimum requirements.
• Experience, typically 1 - 3 years in IT Support, informatics, data and analytics, research IT, clinical health care, business relationship management or a combination of the above.
• Demonstrated experience with databases, healthcare data, research data collection, and electronical medical record data or a combination of the above.
• Demonstrated ability to use a systematic troubleshooting approach to identify and resolve technical problems.
• Experience with requirements elicitation and documentation for projects and initiatives.
• Demonstrated ability to quickly learn and adapt to new technologies.
• Demonstrated interpersonal, verbal and written communication skills; the ability to explain technology concepts to non-technical faculty, staff and students.
• Experience developing and maintaining reference documents for both external use (customers/clients) and internal use (knowledge management).
• Experience working on cross-functional teams.

Desirable Qualifications

• Experience supporting informatics, data, analytics or information technology in a higher educational setting, academic healthcare, or academic research environment.
• Experience with Epic.
• Understanding of HIPAA, FERPA and FISMA.
• Experience with medical coding and medical terminology.
• Experience with Project Management fundamentals.
• Experience using the ITIL framework and service management tools.

Application Process:

In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:

Resume

Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from positing and filled any time after the original posting period has ended. 

Successful candidates will be required to self -disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

This position may be eligible to participate in a hybrid (partially remote) work schedule after 6 months of employment and a satisfactory performance record. Remote work must be performed at a location within the state of Iowa. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Hybrid within Iowa: This position is eligible for a combination of on-campus and remote work. Remote work must be performed at a location within the state of Iowa and comply with the remote work program and related policies.

Remote within Iowa: This position is eligible for primarily remote work but may require limited work onsite at times. Remote work must be performed at a location within the state of Iowa and comply with the remote work program and related policies.

As previously discussed, this position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location. 

For additional questions, please contact Amy Stewart at amy-stewart@uiowa.edu

This position is not eligible for University sponsorship for employment authorization.