IT Support Consultant - Offsite
Education Required
Bachelor’s degree in Computer Science, MIS, IT-related field or an equivalent combination of education and related experience.
Experience Requirements
- Experience, typically 1-3 years, supporting workstations running Windows 10/11 and Microsoft365
- Professional experience working with desktop hardware and software in a centrally managed workstation environment.
- Demonstrated understanding of wired and wireless networking and security concepts.
- Excellent oral and written communication skills to communicate effectively with a varied population of technical and non-technical individuals.
- Demonstrated ability to work in a team-based setting where consultation, flexibility, collaboration, and cooperation are essential.
- Ability to drive to remote facilities to deliver, move, install, and troubleshoot IT equipment.
- A valid driver’s license and ability to meet and maintain UI Fleet Safety Standards.
Desired Qualifications
- Extensive interpersonal skills with the ability to disarm escalated situations with all levels of personnel.
- Applied experience with ITIL, Lean and/or Project Management best practices.
- Experience with technical process documentation intended for both IT professionals and non-technical customers.
- Experience working in a fast-paced environment that requires excellent time management skills and flexibility to balance workload.
- Experience supporting wide array of various peripheral devices.
- Experience supporting MacOS
- Experience working in a health care or health industry environment.
To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
This position is not eligible for University sponsorship for employment authorization.
For additional questions contact Trent Lawson trent-lawson@uiowa.edu
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
