Neurology Clinic - Clinic Services Coordinator
The University of Iowa Health Care Medical Center is seeking a Clinical Services Coordinator to provide both functional and administrative supervision, as well as day-to-day oversight, of the Clinic Services Specialists in the Department of Neurology. Additionally, this position will coordinate and facilitate the flow of patient access services, such as the delivery of specialty care, registration, scheduling, and co-payment collection across all Neurology divisions and in all Neurology clinic locations, including 2RCP, North Dodge, IRL Sleep Clinic, and Urbandale.
Job Duties to Include:
- Provide administrative supervision and leadership for all Clinic Services Specialists (CSS) within the Department of Neurology, ensuring high standards of performance and professionalism.
- Design, implement, and maintain provider schedules in Epic, including configuration of time frames, appointment types, exclusions, and capacity limits.
- Manage scheduling of Neurology ambulatory clinic appointments, multidisciplinary clinic visits, and diagnostic testing; oversees incoming referrals and appointment requests.
- Monitor provider schedules to identify and correct errors, and recommend template updates to enhance provider productivity and streamline patient care workflows.
- Perform routine updates to provider schedules, including daily and weekly adjustments as needed.
- Generate and analyze Epic reports to identify provider availability and support backfilling of open slots, including coordination of add-on services.
- Enforce provider time-off request procedures to maintain continuity of care and clinic efficiency.
- Collaborate with faculty, departmental leadership, Health Care Information Systems (HCIS), and the Patient Access Center (PAC) to assess scheduling needs and implement workflow improvements.
- Draft, revise, and finalize scheduling templates and questionnaires in alignment with clinic operations and provider preferences.
- Schedule clinic visits for special cases involving workers’ compensation, foundation requests, HMO insurance, facilitated access appointments, etc.
- Oversee inpatient scheduling for General, Stroke, and EMU/EEG
- Communicate scheduling policies, workflows, and updates clearly and effectively to providers and clinic staff.
- Serve as a liaison between the Neurology Clinic and PAC, ensuring alignment with operational guidelines and service standards.
- Coordinate with Patient Financial Services (PFS) on Pre-Access, financial counseling, and billing-related activities to support patient access and satisfaction.
- Provide strategic recommendations to Neurology leadership on policies and procedures to improve patient care delivery and optimize clinic resource utilization.
- Lead service recovery efforts for patients, implementing processes to enhance satisfaction and developing scripting tools for support staff; train staff on effective use of scripts.
- Hire, train, and manage administrative clinic services personnel; ensure compliance with institutional policies and performance standards.
- Act as a role model and resource for clinic support staff, offering regular feedback, coaching, and monthly one-on-one meetings to support professional development.
- Attend weekly/monthly divisional and clinical operations meetings, as able.
- Utilize and maintain provider schedules in QGenda scheduling software.
- Participate in departmental collaboration initiatives, including Unit Practice Council, Clinic Operations, and Provider Workgroups.
- Perform other duties as assigned to support clinic operations and departmental goals
Percent of Time: 100%
Schedule: Monday-Friday, day shift, no weekends or holidays.
Pay Grade: 4A - https://hr.uiowa.edu/pay/guide-pay-plans
Supervision: This position will supervise members of the clinic administrative support team, including Clinic Services Specialists, students, etc.
The University of Iowa Health Care Medical Center—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®
REQUIRED QUALIFICATIONS
- A bachelor’s degree in a healthcare and/or business management related field or an equivalent combination of education and experience.
- Minimum 1-year supervisory experience in a professional environment.
- Experience with patient scheduling in a high-volume healthcare setting.
- Proven ability to lead, motivate, and support team members effectively, fostering a collaborative and high-performance work environment through clear communication, coaching, and conflict resolution.
- Demonstrated attention to detail and accuracy.
- Strong organizational skills.
- Ability to handle multiple tasks quickly and effectively, proactively establishing priorities and meeting deadlines.
- Excellent written and verbal communication skills.
- Proficiency in computer software applications (e.g., Microsoft Office, Adobe, etc.).
DESIRED QUALIFICATIONS
- Strong proficiency with Epic EMR is desired.
- Knowledge, understanding, and experience designing, modifying, and optimizing clinic scheduling templates.
Please attach a resume and cover letter as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. This position is not eligible for University sponsorship for employment authorization.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Erin Curry at 319-356-7355 or erin-curry@uiowa.edu.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
