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Neurology - Support Services Specialist for Neuromuscular

19003464 Requisition #
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Clinical Coordination:  Will be responsible for the scheduling of patient appointments and visits in multiple outpatient clinics using the EPIC system.  Will assist with problem solving of schedules, will coordinate provider schedules (master schedules, clinic closures) and will work with the Patient Appointment Center and the department’s frontline supervisor to resolve scheduling issues.  Will serve as the intermediary between patients, frontline staff, and nursing personnel concerning scheduling and medical needs.  Will collaborate with peers and co-workers to enhance the delivery of health care.

Administrative: May train, provide direction, and some functional supervision over staff if assigned.  Will exercise knowledge of policies and procedures and provide basic guidance and advice on items such as payroll activities, scheduling policies, travel, and purchases of the division.  Will attend staff meetings and coordinate various meetings and events for the Neuromuscular area.  Will resolve email inquiries and general issue resolution management for the area.

Financial Responsibility:  Will initiate purchasing requests for supplies and equipment for the Neuromuscular team.  May help to coordinate capital equipment requests.  Will monitor accounts/expenditures accordingly.  May analyze, monitor and report financial data, information and reports.

Information Management:  Typically is the primary contact for the Neuromuscular unit by providing information and responding to inquiries. This position will be responsible for gathering medical information from patients and providing information using available resources. 

Communications Management:  Will prepare and administer correspondence to patients about clinic visits and research. Will serve as the point of contact for all patients, faculty and staff in the Neurology Neuromuscular specialty, and will communicate their needs to the clinical team.  Will also communicate with other clinical sites both internally and externally.  Will manage communications between the clinical team and the various research programs as needed. 


Supervision received by the Support Services Coordinator for the department.


Bachelor’s degree or an equivalent combination of education and experience


Excellent written and verbal communication skills


Minimum 1 year working in a medical/clinic setting


Experience with EPIC or another Electronic Health Record (HER) system


Demonstrated proficiency in computer software applications (MS Word, Excel, Outlook)


Knowledge of University of Iowa policies and procedures


Previous clinical scheduling and coordination of patient activities experience


Customer service training


Knowledge of billing/compliances


Previous experience working with a multidisciplinary medical team/division


To be considered, applicants must upload a resume, cover letter.


Three professional reference will be required at time of hire.


Successful candidate will be subject to a criminal background check.


This position will be posted for a minimum of 14 calendar days.  This job may be removed from posting and filled any time after the minimum posting period has ended.


For additional information, contact lori-posey@uiowa.edu.


To learn more about the UI and why you should work here, visit:  https://jobs.uiowa.edu/working-at-iowa

Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu.  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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