OR Scheduler (Support Services Specialist) - Hospital Dentistry, College of Dentistry
Play a vital role in delivering coordinated, patient-centered surgical care.
The College of Dentistry’s, Department of Hospital Dentistry is seeking an OR Scheduler to support adult and pediatric patients by coordinating complex clinic and operating room schedules. This role serves as a key liaison between patients, providers, and surgical teams, ensuring procedures are scheduled accurately, authorizations are secured, and each patient’s surgical experience is smooth and well-coordinated.
Key Responsibilities
• Coordinate complex scheduling: Schedule clinic visits, operating room cases, and pre- and post-operative appointments using Epic, Optime, Cadence, and axiUm.
• Support surgical operations: Assist with OR master calendars, daily and weekly OR utilization reports, provider call schedules, and adherence to OR scheduling policies.
• Ensure financial and insurance readiness: Verify insurance eligibility, obtain prior authorizations and predeterminations, create treatment estimates, and counsel patients on financial responsibilities.
• Problem-solve scheduling challenges: Manage conflicts, urgent needs, and schedule changes while communicating effectively with providers, staff, and leadership.
• Deliver exceptional service: Serve as a primary point of contact for patients, families, providers, and referring offices, ensuring a seamless and positive experience.
• Collaborate and improve workflows: Partner with clinical and business teams to enhance patient access, recommend process improvements, and support onboarding and training as needed.
Support Services Specialist – PVD1
College of Dentistry – Hospital Dentistry (Iowa City, IA)
Work Location: On-Site - 5th Floor Pomerantz, UI Health Care
Salary: $49,968 to commensurate (Pay Grade: 3A)
P&S Status: Regular
Schedule: Monday – Friday, 8:00am to 5:00pm
May require occasional overtime
Required Qualifications:
• Bachelor’s degree or an equivalent combination of education and experience is required.
• Patient Scheduling Experience for multiple providers in a healthcare environment.
• Proficiency with spreadsheet and word processing computer applications(e.g. Microsoft or Google.docs).
• Excellent written, verbal, and interpersonal communication skills.
HIGHLY Desirable Qualifications:
• Experience coordinating complex appointments across multiple clinics in an outpatient clinic setting.
• Experience with electronic patient health care records/platforms, preferably Epic and/or axiUm.
• Previous customer service experience providing professional, patient-centered support in a fast-paced healthcare or clinical setting.
• Demonstrated reliability in fulfilling work responsibilities to support team and patient needs.
Desirable Qualifications:
• Optime Surgical scheduling experience.
• Dental terminology.
• Knowledge of University of Iowa policies, procedures and regulations.
Position and Application Details:
In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to the submission, Cover Letter is recommended, and 3 Names of Professional Reference may be requested at a later date.
Position NOT eligible for University Sponsorship of Employment Authorization.
Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
About Iowa:
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
