Patient Flow Facilitator - Children's Perioperative Department (90%)
We are seeking a compassionate, organized, and communication-driven Patient Flow Facilitator to join our team. This vital role fosters a supportive, and empathetic experience for patients and their families. The Patient Flow Facilitator is responsible for maintaining continuous communication with all relevant stakeholders, including physicians, nurses, patients, and families, while overseeing patient flow and family support during procedures.
Position Responsibilities
- Coordinate and optimize patient movement throughout the unit or department to ensure timely care and efficient use of resources
- Maintain real-time awareness of locations of all families within the unit
- Prepping for surgeries in advance to meet the needs for the patient and their families
- Act as the primary liaison between families and the healthcare team, providing regular updates and empathetic communication
- Respond promptly to physician requests for family consultation and support
- Assist families with navigation throughout the facility, and provide help with wayfinding, access to refreshments, and service recovery when necessary
- Engage in sensitive, emotionally intelligent conversations with patients and families during times of stress or uncertainty
- Remain aware of and respect varying family dynamics and legal considerations that may impact communication or decision-making
- Ensure that all communication—verbal, nonverbal, and written—is clear, professional, and compassionate
Percent of Time: 90%
Schedule: Wednesday - Friday from 0545 - 1815
Pay Grade: 08
Benefits Highlights:
- Regular salaried position located in Iowa City, Iowa
- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
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Minimum Eligibility Requirements:
- Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment
Desired Qualifications:
- Ability to act as a liaison between the surgeon and family
- Advocate the needs of the whole patient to include the parents and extended family
- Support “way finding” needs within the hospital setting
- Excellent communication skills
- Experience with public relations and patient interaction
Application Process: In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. If applicable, internal references will be conducted with approval from the candidate. This position is not eligible for University sponsorship for employment authorization.
To learn more about this position please email anne-phillips@uiowa.edu.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
