Patient Relations Specialist, Office of the Patient Experience

Required Qualifications: 

• Bachelor's degree in life science, psychology, sociology, nursing, health administration or related field, or an equivalent combination of education and experience.
• Reasonable experience (1 – 3 years) working in a similar capacity (i.e. providing direct patient or customer support, identifying circumstances that generate customer dissatisfaction, and aiding in resolution of problems, issues or concerns).
• Excellent written and oral communication skills are required (demonstrated through good listening and interpersonal skills, and the ability to adapt language, style, and tone to different audiences to ensure that the message is understood as intended).  
• Professional experience working effectively with individuals from a variety of backgrounds and perspectives. Must be able to demonstrate a professional presence reflecting exceptional customer service and cultural sensitivity.
• Ability to work independently and as a team member. 
• Demonstrated proficiency in Microsoft Office Suite (including Outlook, Word, Power Point and Excel) is required.  

Desirable Qualifications: 

• Experience working in a hospital/health care setting in a role dealing with patients, families, physicians, staff and senior-level administrators.
• Considerable knowledge of University of Iowa Healthcare policies, procedures and regulations is desirable. 

Application Process:  

• In order to be considered for an interview, applicants must upload a current resume and a cover letter (and mark both as “relevant file”) that clearly address how they meet the listed required and desired qualifications of this position.
• Job openings are posted for a minimum of 14 calendar days. Applications will be accepted until 11:59 PM on April 5th, or on date of closing.
• Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check.
• Professional references will be requested at a later step in the recruitment process.
• This position is not eligible for University of Iowa sponsorship for employment authorization.
• For questions, contact Heidi Bodensteiner at heidi-bodensteiner@uiowa.edu.