Patient Representative - College of Dentistry
Are you a compassionate, patient-focused professional with a talent for communication and problem-solving? The College of Dentistry is seeking a dedicated Patient Representative. In this role, you’ll work with with patients and families, ensuring they understand our services, policies, and procedures, as well as work closely with dental and administrative staff to deliver an exceptional care experience. Don’t hesitate to apply today!
For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.
Responsibilities:
Patient Interaction and Support
· Coordinate and expedite care for patients between referring dentist and the college.
· Resolve patient management problems and complaints. Help to negotiate an acceptable resolution. Document outcomes. Work with clinics to identify and address reoccurring areas of concern.
· Review and discuss treatment plan estimates, insurance, down payments, and potential funding sources with patients as-needed.
· Provide assistance to patients in collections; set-up auto-payment plans on balances to enable continued routine/elective treatment/care.
· Act as resource in emergency situations involving patients with behavior problems, working to de-escalate and/or resolve issues.
· Provide orientation/information about Clinic and community resources to patients, visitors, or agencies or refer to appropriate source.
· Respond to communications requesting general information regarding dental care at the College.
Collegiate/Clinic Support
· Manage steps in service recovery and resolution; serve as resource for faculty, staff, and students.
· Develop and update consent forms and informational sheets for patients.
· Provide feedback for quality improvement in the present delivery system. Forward feedback to appropriate DEOs, supervisors, etc.
· Provide input/suggestions regarding policies, practices, and programs to improve College of Dentistry services.
· Prepare and present lectures to 3rd and 4th year dental students focused on handling difficult patient and situations, and emphasizing importance of good communication techniques/skills, as well as the power of empathy and an apology.
Regulatory/Community Support
· Liaison for the dental clinics at the Community Health Centers (Federally Qualified Community Healthcare Centers) throughout Iowa.
· Collaborate with Director of Clinics to monitor Federal and State laws regarding patient rights.
Support Services Coordinator – PVD2
Salary: $59,921 (Paygrade: 4A)
Schedule: Monday – Friday, 8:00am – 5:00pm
Work Location: On-Site
Required Qualifications:
· Bachelor’s degree or an equivalent combination of education and relevant experience is required.
· Typically, 1 year relevant exceptional Customer Service experience including:
o Demonstrated ability to maintain professionalism and handle difficult and complex situations.
o Positive attitude with the ability to work independently and in a collaborative team environment.
o Flexibility with the ability to adapt to constant change and interruption.
· Knowledge, understanding, and adherence to the Health Insurance Portability and Accountability Act (HIPAA).
· Proficiency with calendaring, spreadsheet, and word processing applications (i.e. Microsoft of Google.docs)
· Excellent written, verbal, and interpersonal communication skills
· Demonstrated active listening skills.
· Demonstrated time management and prioritization skills.
· Accuracy with strong attention to detail.
Desirable:
· Experience utilizing electronic health records.
· Knowledge of dental/medical terminology.
· Patient interaction experience.
· Foreign language interpreting skills, preferably Spanish, French, or Arabic
Position and Application Details:
In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.
Position NOT eligible for University Sponsorship of Employment Authorization.
Job opening are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
