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QA Coding Coordinator - Patient Financial Services

19003422 Requisition #
Position Summary
As a Coding Coordinator (QA Coordinator) for Patient Financial Services (PFS) Department, you will provide direct support, consultation, guidance and training to users and identify technical solutions for Quality Assessment training for PFS employees. In this role, you will support monthly quality and productivity assessments, make individual suggestions, provide education, implementation of new processes and project management in an effort to maximize user and organizational effectiveness. You will also be sought out should any special projects arise.

Position Responsibilities:
• Deconstruct workflows into clear and concise training materials, learning aids and other resources to support implementation and post-training reinforcement.
o Assist in the identification of system and process improvements to enhance training methods, materials and data integrity.
• Conduct training needs analysis; evaluate progress of employees to determine effectiveness and impact of training methods, materials and programs.
• Provide one-on-one and/or group training for new PFS employees; retrain current employees when necessary.
o Create individualized, targeted training programs to enhance individual employee’s process and required improvements, as needed.
• Assist in the development of instructional strategies and appropriate integration of instructional technologies.
• Design and produce learning materials in a variety of formats including print, graphics, audio, video, and multimedia.
• Evaluate the instructional effectiveness of the strategies and educational approaches used.
• Develop and maintain curriculum, educational resources, and/or assessment tools.
• Maintain strong, effective working relationships with directors, managers, staff, students and the public.
• Participate in educational and management meetings to ensure knowledge and training programs are current with healthcare revenue cycle and changes in healthcare environment.
• Treat all information received as confidential.

Classification Title: Coding Coordinator 
Working Title: QA Coordinator
Department: Patient Financial Services
Pay Grade: 3B https://hr.uiowa.edu/professional-pay/compensation-plan-structure-b-FY18
Salary: $55,000 to commensurate
The University of Iowa offers a generous benefits package, including 24 days paid vacation per year accrued and paid sick leave. Complete information regarding the full benefits package may viewed at: https://hr.uiowa.edu/benefits/fpsm.

Percent of Time: 100%
Location: Hospital Support Services Building (HSSB) located in Coralville, IA

Staff Type: Professional & Scientific
Type of Position: Regular
Driver’s License required: No

Position Qualifications:

Education Required
• Bachelor’s degree or equivalent combination of experience with health care insurance billing.

Experience Requirements
• Current certification as RHIT, RHIA, CPC, CCS, CCSP or equivalent.
• One or more years of medical coding experience.
• Knowledge, understanding and experience with CMS regulations or industry standards
• Knowledge of anatomy and physiology
• Medical terminology knowledge
• Experience specific to Hospital and/or Physician billing.
• Familiarity with all insurance payors.
• Experience using EPIC.
• Knowledge with computer software applications, (i.e. Microsoft Office programs) and the ability to learn and apply new software systems knowledge quickly.
• Strong analytical skills to identify opportunities for operational improvement and implementing effective changes.
• Effective verbal and written communication skills to share appropriate information and feedback in a professional, respectful and sensitive manner with all levels of personnel.

Desired Qualifications
• 1-3 years Revenue Cycle experience.
• Experience (1 year or more) creating, updating and documenting job procedures and processes.
• Experience and knowledge of Patient Financial Services’ functions, systems, processes & policies.
• Experience developing curriculum and educational resources.
• Experience providing focused training in large and small group settings.
• Demonstrated ability to work effectively in ambiguous and complex situations with minimal supervision.
• Demonstrated customer -focused and team-focused actions to meet or exceed needs and expectations; take responsibility for customer complaints when an issue may lie elsewhere.

Application Process: In order to be considered, applicants must upload a cover letter and resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 14 calendar days.  For questions or additional information, please contact Kiley Skay (kiley-skay@uiowa.edu).

Successful candidates will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.

Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu.  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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