Revenue Cycle Coordinator (Patient Billing Services) - Self-Pay, Analytics, Revenue Cycle Counseling (SPARC) - Patient Financial Services (PFS)

Education Required:

• Bachelor’s degree or equivalent education and experience in a financial, medical billing, coding, and/or revenue cycle environment(s)

Required Qualifications:

• 2 years of experience in a high-volume customer service environment that demonstrates an ability to manage difficult conversations; ability to influence (without authority), and experience with escalation techniques.
• Outstanding attention to detail and proven ability to gather and analyze data and make recommendations.
• Proficient in the use of Microsoft Office Suite with strong Excel skills or comparable programs and the ability to learn and apply new software knowledge quickly.
• Demonstrated ability to prioritize and coordinate inquiries and concerns of customers; patients, staff, physicians, administration and public
• Effective communication skills (written and verbal), active listening skills and the ability to maintain professionalism while handling difficult situations with callers or customers.
• Time management skills and the ability to multi-task and work in a fast-paced environment

Desired Qualifications & Experience:

• 3+ years experience in medical claims processing, healthcare revenue cycle or medical coding.
• Experience in a medical setting and/or emergency room setting.
• Advanced knowledge of medical terminology and health care billing.
• Experience as a team leader or supervisor
• Experience identifying opportunities for improvements in processes, procedures and reporting
• Experience and knowledge of Patient Financial Services’ revenue cycle functions, systems, processes & policies

Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission:

• Resume
• (optional) Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.  Up to 5 professional references will be requested at a later step in the recruitment process.

Successful candidates will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

For additional questions, please contact Veronica Clark at veronica-clark@uiowa.edu.

Applicant Resource Center:

Need help submitting an application or accepting an offer? Support is available!

Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. 

Hours:

• Monday 8:00 am – 10:00 am
• Tuesday 8:00 am – 10:00 am
• Wednesday 8:00 am – 1:00 pm
• Thursday 8:00 am – 10:00 am
• Friday 12:30 pm – 5:00 pm  
• Or by appointment - Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.