Revenue Cycle Representative - Financial Counselor - Patient Financial Services

Education Required

• Bachelor’s degree; or equivalent combination of education and experience. 

Experience Requirements

• Minimum 6 months revenue cycle, health insurance or related customer/patient focused service experience.
• Strong attention to detail and proven ability to gather and analyze data and keep accurate records.     
• Proficiency with computer software applications, i.e., Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge. 
• Demonstrated ability to remain professional while managing difficult situations with callers, customers or patients and able to handle complex and ambiguous situations with minimal supervision.
• Self-motivated with initiative to seek out additional responsibilities, tasks, and projects.
• Basic knowledge of medical terminology and working knowledge of HIPAA laws and regulations.

Desirable Qualifications

• Demonstrated ability to maintain or improve established productivity and quality requirements.
• Working knowledge of healthcare billing and/or Federal and state assistance programs.
• Bi-lingual skills in a foreign language highly desired (Spanish and/or French highly preferred).

Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:

• Resume
• (optional) Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing. 

Successful candidates will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Veronica Clark at veronica-clark@uiowa.edu.