Revenue Cycle Representative (Medical Center North Liberty MCNL) Emergency Department (ED) - Patient Access Management (PAM) - PFS
Education Required:
Experience Requirements:
- Related customer service experience (typically 6 months or more) in a professional, financial, health care or medical related environment.
- Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
- Proficiency with computer software applications, i.e., Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge.
- Demonstrated ability to handle complex and ambiguous situations with minimal supervision.
- Self-motivated with initiative to seek out additional responsibilities, tasks, and projects.
Desirable Qualifications:
- Experience maintaining professionalism while handling difficult situations with callers or customers.
- Demonstrated ability to maintain or improve established productivity and quality requirements.
- Familiarity with medical terminology.
- Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws.
- Knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs.
- Experience identifying opportunities for improvement and making recommendations and suggestions.
- Working experience with multiple technology platforms such as Epic, Cirius, ACD, and/or GE.
Application Process:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission:
- Resume
- (optional) Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
Hours:
- Tuesday 10:00 am - 4:00 pm
- Wednesday 10:00 am - 4:00 pm
- Thursday 10:00 am - 4:00 pm
- Friday 10:00 am - 4:00 pm
- Or by appointment - Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.
- Visit the website for more information: Application Resource Center | University of Iowa Health Care
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
