Revenue Cycle Representative (Patient Billing Services) - Self-Pay, Analytics, Revenue Cycle Counseling (SPARC) - Patient Financial Services

Education Requirement:

• Bachelor’s degree or equivalent combination of education and relevant experience.  

Required Qualifications:

• 6 months or more of related customer service experience in a professional, financial or health care related environment.   
  
• Strong attention to detail and proven ability to gather and analyze data and keep accurate records.    
  
• Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge.  
  
• Demonstrated ability to handle complex and ambiguous situations with minimal supervision. 
  
• Self-motivated with initiative to seek out additional responsibilities, tasks, and projects. 
  
• Effective communication skills (written and verbal), active listening skills and the ability to maintain professionalism while handling difficult situations with callers or customers.
  
• Successful history collaborating in a fast-paced team environment. 

Desired Qualifications & Experience:

• Demonstrated ability to maintain or improve established productivity and quality requirements.
• Familiarity with medical terminology.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws.
• Knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs.
• Experience identifying opportunities for improvement and making recommendations and suggestions. 
  
• Experience with multiple technology platforms such as Epic, Cirius ACD, and/or GE.
  
• Ability to drive results and foster accountability throughout the team and organization. 
  
• Maintain current awareness of industry trends and continually strive for improvement with both technical and professional skills.
  
• Bi-lingual skills in a foreign language (Spanish and/or French highly preferred).

Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission:

• Resume
• (optional) Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing. 

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.  Up to 5 professional references will be requested at a later step in the recruitment process.

Successful candidates will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

For additional questions, please contact Zachary Schmidt at zachary-e-schmidt@uiowa.edu.

Applicant Resource Center – 

Need help submitting an application or accepting an offer? Support is available!

Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. 

Hours:

Tuesdays & Thursdays 2:00pm – 4:00pm

Or by appointment - Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.