Secretary II
University of Iowa Healthcare, Child Health Specialty Clinics (CHSC), is seeking an 80% Secretary II. This position is located in Creston, IA.
Position Responsibilities:
Manages the daily administrative and patient services functions for a CHSC Regional Center. Duties include managing office and clinic functions; managing patient scheduling, registration and medical information; serving as primary contact for the Regional Center; and managing purchasing and travel function.
- Serve as primary contact for a CHSC Regional Center. Represents CHSC to outside agencies/programs/constituents. Receives inquiries and provides information and/or refer inquiry to appropriate staff member.
- Manage daily operations of a CHSC Regional Center.
· Manage and maintain flow of clinic appointments and processes.
· Assist in ensuring mission of family centered care by using knowledge of needs of families with a child with a special health care need to provide specialized assistance during the patient/families’ appointment.
· Use specialized knowledge of UI Health Care Telehealth appointment processes to manage telehealth appointments within a CHSC Regional Center.
· Make arrangements for set up of equipment and supplies for clinics.
· Arrange for maintenance of equipment and facilities as needed.
· Receive, review and process all incoming mail.
- Manage patient scheduling, registration and check in processes
· Schedule patient appointments in EPIC.
· Register patients upon arrival in CHSC Regional Center.
· Update EPIC system upon arrival of the patient/registration. Enter no-show patients and cancellations into the EPIC system.
- Manage patient information.
· Determine need for release of information authorizations to appropriate individuals/providers/programs. Ensure releases are received and scanned into EPIC.
· Obtains insurance information from patient/family.
· Initiate and/or update patient database (demographics, check-in, no-shows, cancellations, patient number, etc) in EPIC.
· Maintain EPIC patient records by determining documents/records to be scanned.
· Enter telephone call and notes into EPIC.
· Determine information needed from community providers and processes requests for information
· Determines need for reports to be distributed to individuals/programs/providers, ensures releases are available and distributes reports from EPIC to designated recipients.
- Initiate purchasing requests for CHSC Regional Center. Uses knowledge of CHSC and University of Iowa Healthcare policies and procedures to determine appropriateness of request. Reconcile procurement card monthly.
- Manage travel for CHSC Regional Center Staff. Create travel requests and uses knowledge of CHSC and University of Iowa Healthcare policies and procedures to determine allowable amounts for travel reimbursement.
- Participate in CHSC Regional administrative staff conferences calls. Serve as facilitator on a rotating basis. Create agendas and meeting minutes for CHSC Regional Center.
- Travel to other CHSC Regional Centers as needed to receive orientation/training, or to provide assistance to other regional clinics.
- Perform other duties as assigned by ARNP-S.
Required Qualifications:
Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years full-time employment and includes the use of word processing.
Desired Qualifications:
· Excellent written and verbal communication and interpersonal skills.
· Demonstrated experience providing administrative support to multiple leaders or providers.
· Demonstrated customer service experience in a fast-paced environment.
· Demonstrated proficiency with Electronic Health Records systems such as Epic.
· Demonstrated proficiency with Microsoft Office applications (i.e. Word, Excel, Outlook and PowerPoint).
· Demonstrated proficiency with virtual meeting platforms (i.e. Skype, Zoom).
Percent of Time: 80%
Location:, Creston, IA
Salary: Minimum $30,651.84 Maximum $45,618.62.
Benefits Highlights: Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.
University of Iowa Healthcare—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
Child Health Specialty Clinics is a community-based public health agency that serves children and youth, birth through 21, who live in Iowa and have or are at an increased risk for a chronic condition, and have a need for special services. Chronic conditions can include physical, developmental, behavioral and or emotional issues. Services are provided through family to family support, care coordination and clinical services. Child Health Specialty Clinics is committed to health equity by ensuring Iowa’s children and youth with special health care needs have access to health care that provides equal opportunity for health and well-being.
Application Process: In order to be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 10 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Lisa Dismang at lisa-dismang@uiowa.edu
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
