Senior Application Developer, Communications Applications

Education Required

Bachelor’s in a related field or an equivalent combination of education and related application development/support experience. 

• Experience in the development and/or support of applications used by non-technical customers to support and enhance business processes, typically 5-7 years for Senior Developer in leadership roles, and a comprehensive understanding of database technologies .
• Experience contributing to an integrated communication system implementation cycle though areas such as design, workflow analysis, build, training, implementation, testing and support.
• Demonstrated experience working with end-users to analyze and define system requirements, understand business needs and convert business requirements into functional/technical specifications for complex integrated systems.
• Demonstrated ability to multi-task, work independently as well as cooperatively with technical and non-technical users with a strong focus on customer service.
• Ability to communicate effectively both verbally and in writing with technical and non-technical staff.
• Strong ability to analyze and solve complex problems using analytical and creative problem solving skills for design, creation, testing and troubleshooting associated with the support of various communication platforms. 
• Demonstrated job-related experience with and/or commitment to diversity in a work/academic environment
• A valid driver's license and ability to meet UI Fleet Safety requirements
  

• In depth knowledge and experience supporting critical systems in a 24x7 healthcare environment.
• Knowledge and experience with any of the following Cisco communication, contact Center, conferencing and collaboration products: Including but not limited to Contact Center Express(UCCX), Unified Intelligence Center (CUIC), Finesse, Unified Communication Manger, Unity Connection, Expressway, IVR scripting, Collaboration Meeting Rooms (CMR), Unified Computing System (UCS).
• Knowledge or experience with any of the following technologies: call recording, jtapi, mobile communications, database administration, advanced reporting, voice analytics
• Experience collaborating with technical and non-technical staff on system implementation projects, including development of system and process documentation.
• Substantial experience building, implementing and the ongoing support of UC applications in a Cisco UCCX contact center environment, including but not limited to Communication Manager integration, Finesse desktop/CTI, basic IVR scripting, high availability clustering, extension mobility, Web Chat, courtesy callback, remote agent, built-in-bridge, end user provisioning, training reporting. 

The department intends to hire for two positions from either Application Developer, Communications Applications, requisition # 19004711 or Sr. Application Developer, Communications Applications, requisition # 19004710, based on the qualifications of the successful candidates. Please apply to the specific position for which you which to be considered or both.  In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of the position.  A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be subject to a criminal background and credential check.  This position is not eligible for University sponsorship for employment authorization.