Senior IT Support Consultant – Clinical – Medical Center Downtown
Education Required
Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.
Required Qualifications
- Extensive experience (typically 3-5 years) supporting workstations running Windows 10/11 and MS Office 365.
- Extensive professional experience working with desktop hardware and software in a managed workstation environment.
- Demonstrated ability to thrive in a fast-paced environment that requires excellent time management skills and flexibility to balance workload.
- Excellent oral and written communication skills to communicate effectively with a variety of technical and non-technical staff, including support documentation.
- Ability to move and install IT equipment.
- Demonstrated ability to work independently and collaboratively within a team.
Desired Qualifications
- Experience providing complex IT support in a health care or health industry environment.
- Experience with IT Service Management Change Management, Continuous Improvement Initiatives, ITIL, LEAN and/or Project Management
- Experience troubleshooting client wired and wireless networking and security issues.
- Experience managing risks associated with non-standardized hardware and software configurations in a standardized IT environment.
- Extensive interpersonal skills with the ability to disarm escalated situations with all levels of personnel.
To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for University sponsorship for employment authorization.
For additional questions contact Mark Jackson mark-jackson@uiowa.edu
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
