Senior IT Support Consultant – Customer Facilitator
Education Required
A Bachelor’s degree in related field or an equivalent combination of education and related experience.
Required Qualifications
- Professional experience (typically 3-5 years) providing technical support and troubleshooting for workstations running Windows 10/11 and Microsoft Office 365 application suite.
- Strong customer service experience
- Extensive experience supporting the Outlook desktop app.
- Expert proficiency in software installations/deployments in a managed workstation environment
- Outstanding communication skills, both verbal and written, with technical and non-technical staff.
- Excellent organizational skills
- Demonstrated capacity to work collaboratively with other teams and departments to resolve customer issues.
- Experience creating and maintaining technical documentation.
- Experience utilizing ticketing software for incident and time management.
- Experience working in a health care IT environment.
- Experience supporting workstations running macOS.
- Experience in project planning and implementation.
- Experience supporting offsite customers using remote assistance tools, with ability to effectively troubleshoot technical issues remotely.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for University sponsorship for employment authorization.
For additional questions contact Blake Sanor blake-sanor@uiowa.edu
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
