Supervisor, Guest Services

University of Iowa Hospitals and Clinics department of Guest Services is seeking a Supervisor. This position will be Full-Time 100% with a primary schedule of 10:45am-7:15pm Monday-Friday. Under general supervision, coordinates, supervises, inspects results, and is responsible for the work activities of regular, temporary and student valets, patient escorts and greeters in accordance with established guidelines.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

• Interviews and effectively recommends hiring, evaluates employee performance, and effectively recommends disciplinary actions, promotions, merit increases, and termination. 
• Develops work schedules and directs the daily work routine of valet, patient escort, shuttle drivers, greeters and temporary/hourly employees.
• Trains and orients new employees; conducts formal training sessions to improve employee knowledge and skills. 
• Schedules and approves vacation of employees; conducts formal training sessions to improve employee knowledge and skills. 
• Assists in planning procedures and work methods and revises or recommends revisions to improve efficiency of operations and services. 
• Completes required records and reports concerning incidents, cash handling, staff, customers, vehicles and equipment. 
• Reconciles cash drawer, completes deposit sheets and deposits money.
• Acts upon inquiries and complaints from patients and staff related to guest services.
• Ensures the Guest Services vehicles are washed, vacuumed and fueled daily.
• Inspects parking ramps and lots to help ensure proper parking conditions.
• Processes claim tickets, payments and parking passes.
• Performs greeter duties as required.
• Act upon requests and complaints from departments related to Guest Services.
• Coordinates and oversees guest service functions that meet various specialized departmental needs using specialized knowledge of requirements for environmental conditions.