Support Services Specialist
The University of Iowa Healthcare department of Family Medicine is seeking a full-time (100%) Support Services Specialist to: Provide support in the Department of Family Medicine by managing and coordinating the clinic and call schedules for all faculty providers within the department at all clinic sites and other sites of care. This also includes managing and becoming a subject matter expert for the provider scheduling program, QGenda.
Position Responsibilities:
- Plans, organizes, maintains, and coordinates outpatient clinic rotation coverage.
- Develops monthly schedules for residents’ patient care hours.
- Coordinates 24-hour on-call and inpatient rotation coverage.
- Maintains, enters information, and serves as department resource on the automated scheduling program, QGenda
- Communicates with our offsite clinics with all master scheduling needs.
University of Iowa Healthcare—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
Pay Grade: 3A
https://hr.uiowa.edu/pay/guide-pay-plans
Work Modality Options: Hybrid within Iowa
Benefits Highlights:
- Regular salaried position located in Iowa City, Iowa
- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
- For more information about Why Iowa?, click here
Required Qualifications
- Must have Bachelor’s degree or an equivalent combination of education and experience.
- Must have minimum of 6 months-1 year of administrative support experience.
- Must have ability to anticipate needs, problems and potential issues and use judgement, foresight, and problem-solving skills to troubleshoot, recommend and implement solutions.
- Must demonstrate careful attention to detail and accuracy, strong organizational skills, and ability to handle multiple tasks quickly and effectively, proactively establish priorities and meet deadlines.
- Excellent written and verbal communication skill required.
- Proficient in computer software applications (Microsoft Office Programs) required.
Desirable Qualifications
- Physician scheduling experience or experience in an academic clinical department, preferably primary care is desired.
- Previous experience working with ProTrav, APR, and Qualtrics is highly desirable.
- Proficiency in Epic Cadence and/or Epic template management is highly desirable.
- Knowledge of University of Iowa policies and procedures is desired.
Application Process: In order to be considered, applicants must upload a resume and cover letter(under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 14 calendar days.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. References: Five professional references will be requested and required at a later step in the recruitment process
This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
This position is not eligible for University sponsorship for employment authorization.
With additional questions, please reach out to Austin Bullock at austin-bullock@uiowa.edu.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
