Support Services Specialist
The University of Iowa Health Care Department of Otolaryngology is seeking a Support Services Specialist- Genetic Counseling Assistant (GCA) to support the Molecular Otolaryngology and Renal Research Laboratories (MORL). Individuals in this position will gain first-hand experience working with experts in the field of genetic hearing loss including the roles of a genetic counselor in laboratory, research, and clinical settings. The GCA will work alongside the genetic counselor and other personnel to support the operations of the MORL’s Clinical Diagnostic Service, a CLIA-approved diagnostic genetic testing laboratory. Primary duties include reviewing data for the interpretation of genetic variants, data entry, and report writing. Additional opportunities may include assisting in research projects on genetic hearing loss and supporting the genetic counselor (GC) in pre-visit, post-visit, and follow up appointment for patients seen in the Department of Otolaryngology. GCA will have the opportunity to shadow GC in the Hearing Loss Genetics Clinic.
Percent Time: 100%
Duties to include:
Communicate/Collaborate with Internal and External Constituents:
Collaborate with peers and co-workers to enhance the delivery of health care.
Collaborate and communicate with Internal and External Constituents including healthcare providers and ordering institutions under the direction of MORL staff.
Provide feedback to management on means to achieve goals and resolve service issues.
Develop Programs, Policies, and Practices that Enhance Patient/Staff Environment:
Provide input/suggestions regarding policies, practices, and programs that improve services.
Required Qualifications:
A bachelor’s degree or an equivalent combination of education and experience is required.
Excellent organizational, interpersonal, and communication (both verbal and written) skills.
Demonstrated ability to work as a cooperative team member.
Proficiency in computer software applications, including Microsoft Office Suite.
Ability to analyze information and situations, prioritize tasks, develop solutions to challenges.
Ability to use good judgment while working independently and in a team setting.
Desirable Qualifications:
Demonstrated attention to detail.
Knowledge of medical terminology.
Knowledge of human genetics and genetics terminology.
Experience working with data.
Demonstrated ability to resolve issues related to customer concerns or workflow changes and challenges.
Position and Application details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
· Resume
· Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact caroline-smith-1@uiowa.edu
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
