Support Services Specialist - Care Coordination Division

Education Requirements:

• Completion of a Bachelor’s degree or equivalent combination of education and experience.  

Experience Requirements:

• Previous experience (typically 6-12 months) in of clinical social work or pharmacy-related experience

• Must be certified, or qualify to be certified, as a Pharmacy Support Person by the Iowa Pharmacy Board to perform nontechnical pharmacy duties assigned by the pharmacist

• Experience and proficiency with computer software applications (i.e. Microsoft Office Suite – Word, Excel, Outlook, PowerPoint) or comparable programs.

• Strong attention to detail and proven ability to gather and analyze data and keep accurate records.

• Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.

• Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.

• Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.

• Familiarity with medical terminology.

Desired Qualifications 

• Care coordination experience or case management skills in a health care setting as part of an interdisciplinary team including experience utilizing an electronic medical record to assist with management of non-adherence, post-care follow-up and referrals to appropriate resources
• Experience working in a complex hospital system
• Experience working in a collaborative team environment
• Related experience in Medicaid/TXIX programs, and patient medication assistance
• Experience with identifying and navigating financial resources, including insurance coverage options, changes related to the federal and state health programs.
• Experience in a fast paced, high volume work environment
• Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.

Position and Application details: 
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
•    Resume
•    Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. 

Successful candidates will be required to self disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. 

For additional questions, please contact seton-vinsand@uiowa.edu