Support Services Specialist - College of Dentistry
Required Qualifications:
- Bachelor’s degree or an equivalent combination of education and relevant experience.
- Experience working with word processing, spreadsheets, and calendaring software (i.e. Microsoft Office or Google).
- Relevant customer service experience (in-person and over the phone).
- Experience utilizing active conflict management/resolution skills and de-escalation techniques.
- Demonstrated the ability to problem solve and think independently in a fast paced environment.
- Excellent time management techniques demonstrating the ability to adapt and handle multiple competing priorities.
- Excellent written, verbal, and interpersonal communication skills.
Desirable:
- Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.
- Experience utilizing electronic health records or confidential/HIPPA protected information.
- Knowledge of basic dental terminology.
- Complex scheduling experience for multiple providers in a healthcare environment.
Position and Application Details:
In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.
Job opening are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
