Support Services Specialist-Ortho - Dental Patient Business Office

REQUIRES:

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• 6 months – 1 year relevant experience in a medical/dental business office with financial counseling, claim processing/adjudication experience and strong customer service skills including the following skillsets:

RELATIONSHIP MANAGEMENT – Working Experience

• Ability to establish and build healthy working relationships and partnerships with colleagues within and external to own unit, those to whom services are provided, vendors, the public, regulatory/governmental agencies, etc., all of whom may be seen as "customers" or receivers of services provided by the University.
• Examples of relevant competencies the position would require are: 
• Describes the roles and responsibilities in a collaborative working relationship.
• Alerts own team to problems in satisfaction.
• Ensures prompt and effective response to requests and interactions from “customers”.
• Works with “customers” to address critical issues and resolve major problems.

KNOWLEDGE OF HEALTH AND/OR DENTAL CLAIMS – Basic Experience

• Knowledge of the full spectrum of activities, practices, tools, and considerations for managing claims processing.
• Examples of relevant competencies the position would require are:
• Can identify the major activities of the claims function.
• Understands basic principles, techniques and terminology of dental and medical claims processing.
• Can identify major types of coverage and associated claims.
• Is aware of the company's claim settlement philosophy.

HIGHLY Desirable:

• Experience with electronic health record/patient accounting system.
• Experience in a dental practice.

Application materials should clearly indicate qualifications for advertised position.

Note to Applicant:  Applicants should assure their application/resume and cover letter illustrate the work experience they have that demonstrates the qualifications and competencies listed above.  Unless otherwise noted, the proficiency level required for the position is Basic Experience or Working Experience.

• Basic Experience is defined as uses basic understanding of the field to perform job duties; may need some guidance on job duties; applies learning to recommend options to address unusual situations.
• Working Experience is defined as successfully completes diverse tasks of the job; applies and enhances knowledge and skill in both usual and unusual issues; needs minimal guidance in addressing unusual situations.

Definitions of the other proficiency levels are found at:  http://hr.uiowa.edu/competencies/proficiency-levels.

The Support Services Specialist is the 1^st of 4 levels in the Support Services (PVD) job family.  For more information about this job family visit:  https://hris.uiowa.edu/CC_Redesign/driver.php?ACTION=DETAIL&FAMILY=PVD.