Support Services Specialist - UI Patient Access Center

19001112 Requisition #
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Classification Title: Support Services Specialist
Department: Patient Access Center

Percent of Time:100%
Salary: Minimum $37,686 to Commensurate

Staff Type: Professional & Scientific
Type of Position: Regular
Drivers License required: No

About the UI Patient Access Center


The UI Patient Access Center (UI PAC) operates the high volume patient scheduling “contact” center, facilitating patient access to UI Health Care outpatient services through telephone and electronic based communication. The contact center operates as an extension of the UI Health Care clinics and serves over 20 departments, outreach, and community clinics. The UI Patient Access Center (UI PAC) was established in July 2015 by the University of Iowa Physicians Group (UIP). The program was known prior to this date as the Centralized Management of Scheduling Program.

The Support Services Specialist, Patient Access Specialist schedules patient appointments for multiple outpatient clinics, and ensures that patients are scheduled to the right department. Ensures the correct visit types, provider, date, length of visit, and time are utilized. Schedules into the appropriate timeframe that is in line with what is requested for the plan of care based on the desired appointment date. Ensures the right appointment prerequisites are completed and obtained. Coordinates all necessary preparatory tests and obtains records to maximize the efficiency of the visit. Informs patient of their visit specific preparatory instructions, and ensures notification about their upcoming appointments via their communication method of choice. Follows the appropriate workflows to confirm the patient is financially secured for their visit. 

  • The Support Services Specialist, Patient Access Specialist anticipates the needs of the patient and serves as a patient advocate. 
  • The scheduler will assist and problem solve any scheduling issues that arise. 
  • The scheduler uses independent judgement in determining how to assist patient requests outside of the scope of scheduling. 
  • Upholds the departments best practices, quality, and professionalism standards and policies. Serves as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors. May complete special projects for the department. 
  • They may attend clinic or department meetings to serve as a scheduling content expert. 
  • May perform other duties as assigned. 

Please attach a Cover Letter and a Resume as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Kaitlin Luoma (

Successful candidates will be subject to a criminal background check.

Education Required

  • A Bachelor’s degree or an equivalent combination of education and experience.

Experience Requirements

  • Typically (6 months – 1 year) administrative experience.
  • Excellent written and verbal communication skills.
  • Proficiency in computer spreadsheet and database applications.

 Desirable Qualifications

  • Experience with hospital operations and/or Ambulatory Clinic operations
  • Experience with the Epic system.
  • Experience scheduling in an outpatient clinic setting.

Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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