Support Services Supv/Mgr-Patient Access Center
- A Bachelor’s degree or an equivalent combination of education and experience is required.
- Typically, 3-5 years administrative experience is required.
- Experience with directly supervising employees is required.
- Excellent written and verbal communication skills. Experience with presentations and public speaking is required.
- Proficiency in computer spreadsheet and database applications. Experience with data analysis is required.
- Commitment to customer and employee satisfaction is required.
- Knowledge of patient scheduling, scheduling workflows, and electronic scheduling systems is required.
- Ability to facilitate positive outcomes by collaborating and working in a team environment, establishing and meeting/exceeding department objectives and deadlines is required.
- Ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and assignments.
- Experience in a contact center is desired.
- Leadership experience in a healthcare setting is desired.
- Documented ability to communicate effectively with physicians, medical personnel, administrators, supervisors, and staff is desired.
- Proficiency in Microsoft applications including but not limited to OneNote, Excel, and Word. Experience in utilizing and understanding Tableau reporting tool.
- Knowledge of UI Health Care policies, procedures, and regulations is desired.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
