Systems Administrator - Enterprise Client Management Team
Enterprise Services, part of IT Services at the University of Iowa, is seeking a Systems Administrator to manage enterprise workstations on the Enterprise Client Management Team (ECM).
Duties to include:
- Software packaging, testing, troubleshooting, and deployment.
- Windows client management and support, leveraging Microsoft Endpoint Configuration Manager (MECM) and Microsoft Intune.
- Group Policy Object configuration, testing, troubleshooting, and deployment.
- EntraID Security Group creation and management
- Troubleshooting escalated incidents regarding device management, the printing service, and encryption.
On a typical day, this role will work on the development and support of mission-critical services for the University of Iowa.
This role will require experience troubleshooting Microsoft Windows operating systems and knowledge of Active Directory. The individual in this role will be open to change, curious about technology, and self-motivated with a strong attention to detail.
Some off-hours and weekend work are required, along with sharing a 24x7 on-call support.
This position is eligible for onsite, hybrid, or remote work within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
For a full job description, please email Melanie Bell at melanie-bell@uiowa.edu.
About IT Services:
Our mission is to create a welcoming and supportive work environment where everyone feels empowered to be their authentic selves and share ideas. We are committed to cultivating a welcoming and respectful workforce culture where people of all backgrounds and perspectives are empowered to make a positive impact. We embrace this commitment as mission-critical in everything we do and embed it in hiring, incentive, retention, and career-development practices and initiatives.
Required Qualifications:
- Bachelor’s degree in Management Information Systems, Computer Science, or a related field, or an equivalent combination of education and related experience.
- Experience (typically 3-5 years) managing Windows devices and deploying software to Windows devices using management tools like Microsoft Endpoint Configuration Manager and/or Intune, or closely related experience.
- Knowledge of enterprise-level configurations, including supporting and managing related technologies.
- Experience troubleshooting Microsoft Windows operating systems.
- Experience creating and managing Active Directory Computer Objects, Active Directory Security Groups, and Active Directory Organizational Unit Structure in Active Directory and Entra ID.
- Experience creating and managing Group Policy Objects.
- Knowledge of programming or scripting (Microsoft PowerShell or equivalent.)
Desirable Qualifications:
- Experience creating and managing Computer Objects and Security Groups in Entra ID Active
- Experience managing Windows devices in Microsoft Intune utilizing configuration policies and Intune application deployment
- Experience managing and troubleshooting printers, print queues, and windows print servers.
- Experience managing and deploying printers using printer management
- Software. (PaperCut or equivalent).
- Experience managing non-Windows Operating Systems like iOS and macOS using management tools (JAMF Pro or equivalent).
- Experience setting up and managing Azure Virtual Desktop Host Pools.
Position and Application details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Melanie Bell at melanie-bell@uiowa.edu.
There is an expectation that the person in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold a high standard of cultural competency and respect for difference that represents our commitment to a welcoming and respectful work environment.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
