TSI Onsite IT Support Analyst
The University of Iowa Health Care Information systems has an outstanding opportunity to join our team as an IT Support Analyst! In this role, you will provide basic support of the configuration, and installation of desktop hardware, software and peripheral equipment in an enterprise IT environment. You will perform work in clinical, critical care, research and departmental environments, interacting with all levels of personnel, patients and visitors. You will work closely with peer teams promoting collaboration and consistent service delivery. Embraces standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT. You will exercise all workflows while maintaining state and institutional policies and contributing to the support of organizational objectives.
Position Responsibilities:
- Configure and install computers and software utilizing established processes and central management tools and techniques.
- Work within a centrally managed healthcare enterprise IT environment including clinical, critical care, research, and departmental spaces.
- Interact with all levels of Iowa Health Care personnel, potentially including patients and visitors.
- Work closely with peer technicians and teams promoting collaboration and consistent service delivery.
- Embrace standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT.
- Exercise all workflows while maintaining state and institutional policies, contributing to the support of organizational objectives.
- Analyzes IT system needs in clinical, critical care, research and departmental spaces and collaborates for appropriate solution to satisfy needs.
- Follows established and documented procedures for IT system configurations.
- Installs, configures and maintains hardware and software solutions to continually improve operational performance.
- Performs basic analysis and problem resolution with a wide range of hardware and software, including connectivity, security and policy compliance affecting customers across multiple geographical locations.
- Communicates the value of adhering to standards for hardware, software, and other IT services to customers and peers.
- Participates in opportunities to improve workflows, processes and standards, to promote greater value for our customers.
- Provides both verbal and documented procedures to customers and peer technicians.
- Shares feedback to continually improve implementation and operational support documentation for provided services, used to train customers and peer technicians.
- Maintain accurate inventory management records.
- Accurately document all performed work within service management tracking system.
Share customer self-help guides for commonly encountered service interruptions.
Health Care Information Systems (HCIS): Provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.
HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff
- Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure
- Salary: $44,370 to commensurate – Paygrade 3A
The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits - Percent of Time: 100%
- Location: MCU - 200 Hawkins Dr Iowa City, IA
- Staff Type: Professional & Scientific
- Type of Position: Regular
Education Requirements:
- Bachelor’s degree in a related field or an equivalent combination of education and related experience.
Experience Requirements:
- Experience, typically 6 months to 1year, supporting Windows 10/11 and Office365
- Professional experience working with desktop hardware and software in a centrally managed workstation environment.
- Ability to move and install IT equipment up to 50 lbs.
- Excellent written and verbal communication skills.
- Customer service experience
Desired Qualifications:
- Demonstrated ability to disarm escalated situations and/or difficult customers.
- Experience supporting a wide array of connected peripheral equipment.
- Experience working in a health care or health industry environment.
- Experience utilizing remote IT support tools.
To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for University sponsorship for employment authorization.
For additional questions contact Carlos Arzu - carlos-arzu@uiowa.edu
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
