Classroom Software Support Lead
Education Requirement:
A Bachelor’s or an equivalent combination of education and related experience in technology support may also serve to meet these minimum requirements.
Required Qualifications:
- Professional experience (typically 3-5 years) supporting MacOS and Windows clients in a managed computing environment.
- Demonstrated knowledge of enterprise client management tools (Group Policies, SCCM, Altiris, Casper, etc) and their application in computer management.
- Experience working in cross-functional teams with technical and non-technical partners.
- A proven track-record in initiating and managing technology projects.
- Demonstrated ability to perform troubleshooting skills in enterprise systems.
- Demonstrated ability to evaluate new and emerging technologies and their potential applications at an enterprise level.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Strong written and oral communication skills including the ability to explain data to using appropriate charts, graphs, etc.
- Ability to occasionally move and transport computer equipment up to 50 lbs.
- Driver's License and ability to meet the University of Iowa’s Fleet Safety Requirements https://opsmanual.uiowa.edu/administrative-financial-and-facilities-policies/risk-management-insurance-and-loss-prevention-5
Desired Qualifications:
- Experience using Labstats, Keyserver or other software usage reporting tools.
- Experience with software licensing terms and legal/IT security issues.
- Experience supporting video-conferencing platforms (Zoom, Teams, etc) and professional computer conferencing hardware (Logitech Rally, Crestron, Huddly, etc).
- Experience using and supporting audiovisual hardware and classroom technologies.
Additional Information:
All interested applicants must submit a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. P&S positions are posted for a minimum of 14 calendar days. Successful candidates will be subject to a criminal background check and education verification. For questions or additional information, please contact Kim Kuebrich Yordi at kim-yordi@uiowa.edu. Five professional references will be requested and required at a later step in the recruitment process.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
