Device Support Technician
University of Iowa Health Care Information Systems has a great opportunity to join our team as an IT Support Consultant focusing on Devise Support. In this role, you will provide advanced support, configuration, and installation of IT hardware for daily operations, in various size IT projects that are on as well as off campus, including our UI Community Connect sites. You will participate in project administration, inventory management, and schedule management. Communication with direct management is essential and crucial to the success of the work balancing. All this work having a strong focus on, but not limited to, our assorted printing environment, hardware repair/maintenance, patient care devices and other Critical Clinical systems.
Position Responsibilities:
- Analyzes printer and other systems device needs in the clinical setting and determines appropriate hardware to satisfy those need
- Plans, installs, and documents complex clinical systems device hardware and printer configurations.
- Perform proactive maintenance of equipment at UI Health Care, UI Community Connect and other locations on and off campus.
- Will assist other teams in the division as needed.
- Communicates the value of adhering to established best practices regarding hardware, software, peripherals, and supported IT services to all levels of personnel.
- Develops documentation for complex software/hardware installation processes.
Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.
HCIS services Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff.
- Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure
- Salary: $49,511 to commensurate – 4A
- University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits
- Percent of Time: 100%
- Location: 200 Hawkins Dr Iowa City, IA 52242
- Staff Type: Professional & Scientific
- Type of Position: Regular
Education Required
-
Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.
Experience Requirements
- Experience, typically 1-3 years, supporting workstations running Windows 10 and MS Office 2016/365.
- Experience leading IT related projects.
- Professional experience working with desktop hardware and software in a centrally managed workstation environment.
- Excellent oral and written communication skills to communicate effectively with technical and non-technical individuals.
- Experience working in an IT Service Center environment.
- Ability to move and install IT equipment.
- A valid driver's license and must meet the University of Iowa Fleet Services Program rules and regulations.
Desired Qualifications
- Experience with Microsoft OneNote
- Excellent organizational skills
To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for University sponsorship for employment authorization.
For additional questions contact Jeffery Smith - jeffery-w-smith@uiowa.edu
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
