Enterprise Relationship Manager
The Enterprise Relationship Manager serves as a strategic connection point between HCIS and assigned clinical, operational, academic, or administrative partners. This role builds trusted relationships, develops a strong understanding of partner priorities and operational context, and helps identify technology, workflow, and operational needs before they become escalations or unclear project requests.
Enterprise Relationship Managers may support ambulatory, inpatient, hospital-based, academic, administrative, or enterprise operational areas. Depending on assignment, the role helps identify and communicate operational needs, technology dependencies, readiness concerns, adoption risks, and cross-functional impacts requiring HCIS engagement. The role partners with clinical informatics, project management, application, infrastructure, cybersecurity, analytics, operational leadership, or other subject matter experts.
The Enterprise Relationship Manager supports early demand identification, request shaping, intake of readiness, prioritization, communication, operational readiness coordination, and ongoing relationship management. The role helps ensure that HCIS understands partner priorities and that operational partners understand HCIS processes, constraints, decisions, and engagement pathways.
This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Position Responsibilities:
Build and maintain effective relationships with assigned clinical, operational, academic, and administrative partners, serving as a consistent HCIS relationship of contact for assigned departments, sites, service lines, clinics, or operational areas.
Meet regularly with assigned leaders and stakeholders to understand current operations, priorities, plans, emerging needs, risks, and technology dependencies.
Identify emerging technology, workflow, communication, training, adoption, or operational concerns affecting assigned areas and engage appropriate HCIS or operational subject matter experts.
Work with partners to clarify problems, desired outcomes, scope, urgency, dependencies, risks, and success measures before requesting to enter formal intake or project planning.
Help distinguish between requested solutions and underlying business, clinical, workflow, operational, or technology needs.
Route requests to appropriate HCIS teams, leaders, governance structures, project intake processes, or support channels.
Partner with HCIS leadership, project management, clinical informatics, application, infrastructure, cybersecurity, analytics, and support teams to ensure appropriate engagement and follow-through.
Maintain visibility into active requests, future demand, known risks, escalations, and strategic opportunities across assigned areas, including related, duplicative, overlapping, or conflicting requests.
Support prioritization of conversations by providing operational context, business impact, patient care implications, timing considerations, dependencies, and risk.
Translate operational needs for HCIS teams and communicate HCIS processes, constraints, decisions, timelines, and tradeoffs to operational partners.
Support resolution of escalations by clarifying facts, ownership, decisions needed, next steps, and communication needs.
Support operational readiness coordination for technology, workflow, or process changes by helping identify affected stakeholders, communication needs, training considerations, adoption risks, and post-implementation concerns.
Prepare relationship updates, demand summaries, issue briefs, and other materials to support HCIS and operational leadership decision-making.
Health Care Information Systems (HCIS): Provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.
HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff
Pay Grade: 5A https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure
The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits
Percent of Time: 100%
Location: Hybrid with onsite work completed at the HSSB building in Coralville, IA.
Staff Type: Professional and Scientific
Type of Position: Regular
Education Requirements:
Bachelor’s degree in a related field or equivalent combination of education and related experience.
Required Qualifications:
3 years experience in healthcare operations, information technology, clinical informatics, project management, EHR/workflow support, business relationship management, or related field.
Demonstrated ability to work effectively across clinical, operational, administrative, and technical teams.
Demonstrated ability to understand complex workflows, clarify operational needs, and translate those needs into actionable next steps.
Strong verbal, written, and interpersonal communication skills.
Demonstrated ability to build effective relationships with stakeholders at multiple levels of the organization.
Ability to manage ambiguity, competing priorities, and sensitive issues using sound judgment.
Professional job-related experience fostering or promoting a welcoming and respectful work/academic environment.
A valid driver’s license and ability to meet and maintain UI Fleet Safety Standards.
Desired Qualifications:
Experience in an academic medical center, hospital, health system, ambulatory network, or other complex healthcare environment.
Experience in healthcare operations, clinical informatics, healthcare project leadership, workflow optimization, operational readiness, or process improvement.
Experience supporting EHR-enabled workflows, technology adoption, organizational change, or major healthcare information systems such as Epic.
Experience with IT governance, intake, prioritization, portfolio management, capital planning, or project delivery processes.
Experience preparing business cases, project charters, leadership summaries, issue briefs, decision documents, or executive communications.
Experience facilitating discussions among operational leaders, clinical leaders, frontline staff, and technical teams.
Familiarity with healthcare technology domains including applications, infrastructure, cybersecurity, analytics, interoperability, clinical communications, and support models.
To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for University sponsorship for employment authorization.
For additional questions contact Justin Bierman at Justin-Bierman@uiowa.edu
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
