IT Support Analyst – Help Desk
Education Required
Bachelor’s degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience.
Experience Requirements
- 6 months to 1 year of work experience in a high-volume Help Desk, Call Center, or other Customer Service environment.
- Experience troubleshooting problems with Windows 7/11 and Microsoft Office 2016/365 Suite.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to quickly learn new software.
- Proven ability to work independently with a strong focus on customer service.
- Experience installing and troubleshooting local and network printers.
- Experience troubleshooting problems with iOS and Android devices.
- Experience using applications running in a Citrix environment.
- Working knowledge of basic clinical application support.
- Working knowledge of LAN/WAN networking
- Working knowledge of computer hardware and peripherals.
- Experience troubleshooting problems with Mac OS X
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for University sponsorship for employment authorization.
For additional questions contact Lilian Kimani lilian-kimani@uiowa.edu
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
