IT Support Analyst - Help Desk
Education Requirements:
Bachelor’s degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience.
Experience Requirements:
6 months to 1 year of work experience in a high-volume Help Desk, Call Center, or other Customer Service environment.
Experience troubleshooting problems with Windows 11 and Microsoft Office 365 Suite.
Excellent verbal and written communication skills.
Strong problem-solving skills and the ability to quickly learn new software.
Proven ability to work independently with a strong focus on customer service.
Experience troubleshooting problems with iOS and Android devices
Experience installing and troubleshooting local and network printers
Desired Qualifications:
Experience using applications running in a Citrix environment
Experience troubleshooting and installing Citrix clients in Windows and macOS
Familiar with virtualization concepts
Working knowledge of basic clinical application support.
Working knowledge of LAN/WAN networking
Working knowledge of computer hardware and peripherals.
Experience troubleshooting problems with macOS
To be considered, applicants must upload a resume (under submission of relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled at any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for University sponsorship for employment authorization.
For any additional questions, please contact Tanner Downey at Tanner-Downey@uiowa.edu.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
