IT Support Analyst - ICTS Biomedical Informatics Core
- Bachelor’s degree in Data Analytics, Data Science, Informatics, Instructional Technology, Information Science, Health Science related degree, or other related degree or an equivalent combination of education and related experience in information technology support or healthcare may also serve to meet these minimum requirements.
- Experience, typically 6 months -1 year in customer service or managing customer relationships.
- Experience with requirements elicitation and documentation for projects and initiatives.
- Demonstrated ability to quickly learn and adapt to new technologies.
- Demonstrated interpersonal, verbal and written communication skills; the ability to explain technology concepts to non-technical faculty, staff and students.
- Demonstrated ability to use a systematic troubleshooting approach to identify and resolve technical problems.
- Experience developing and maintaining reference documents for both external use (customers/clients) and internal use (knowledge management).
- Experience working on cross-functional teams.
Desirable Qualifications
- Experience, usually 6 months-1 year providing technical support in a higher educational setting, academic healthcare or academic research environment.
- Familiarity with any of the following: databases, healthcare data, research data collection, electronical medical record data or familiarity of query logic.
- Familiarity with medical coding and medical terminology.
- Experience identifying clinical cohorts for research studies.
- Experience handling and working with clinical data for research.
- Experience working with data tools for research study prep and feasibility.
- Understanding of HIPAA, FERPA and FISMA.
- Experience with Project Management fundamentals.
Application Process:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
Resume
Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from positing and filled any time after the original posting period has ended.
Successful candidates will be required to self -disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
This position may be eligible to participate in a hybrid (partially remote) work schedule after 6 months of employment and a satisfactory performance record. Remote work must be performed at a location within the state of Iowa. Successful candidates who participate in remote work must comply with requirements of the remote work program and related policies.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
