Position Qualifications:
Education Required
Bachelor’s degree in a related field or an equivalent combination of education and related experience.
Experience Requirements
• Experience, typically 1-3 years, supporting workstations running Windows 7/10 and MS Office 2010/2013/2016/365
• Professional experience working with desktop hardware and software in a centrally managed workstation environment.
• Demonstrated understanding of wired and wireless networking and security concepts.
• Excellent oral and written communication skills to communicate effectively with a diverse population of technical and non-technical individuals.
• Demonstrated ability to work in a team-based setting where consultation, flexibility, collaboration and cooperation are essential.
• Ability to move and install IT equipment.
Highly Desirable Qualification
• Extensive interpersonal skills with the ability to disarm escalated situations with all levels of personnel.
Desired Qualifications
• Experience with technical process documentation intended for both IT professionals and non-technical customers.
• Experience working in a fast-paced environment that requires excellent time management skills and flexibility to balance workload.
• Experience with IT Service Management Change Management, Continuous Improvement Initiatives, ITIL, LEAN and/or Project Coordination.
• Experience supporting Mac OS and/or Linux.
• Experience working in a health care or health industry environment.
In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.