IT Support Consultant - Inventory
Education Required
Bachelor’s degree in Computer Science, MIS, IT-related field or an equivalent combination of education and related experience.
Experience Requirements
- Experience, typically 1-3 years, in technology and/or business process analysis and solution design in a Technical Product Support or Customer Service Center including service recovery.
- Working knowledge of Windows and Microsoft 365 Suite.
- Experience working with computer hardware.
- Experience with inventory and asset management in a business environment.
- Excellent written and oral communication skills.
- Ability to move computer equipment.
- Driver’s license required and must meet the University of Iowa Fleet Services Program rules and regulations.
Desired Qualifications
- Ability to operate a motorized pallet jack and forklift.
- Certified in or familiarity with the ITIL Framework.
- Experience using an IT Service Management Tool (ServiceNow, Cherwell, etc.)
- Familiarity with current and upcoming IT hardware & software.
- Experience supporting workstations running macOS.
- Excellent organizational skills.
- Demonstrated ability to work independently.
- Strong customer service focus.
To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for University sponsorship for employment authorization.
For additional questions contact Mike Haxton michael-haxton@uiowa.edu
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
