IT Support Consultant - Project Implementation
University of Iowa Health Care Information Systems has an outstanding opportunity to join our team as an IT Support Consultant - Project Implementation! In this role, you will provide configuration and installation of desktop and printer hardware, software, and peripheral equipment in an enterprise IT environment via meetings and walkthroughs. You will coordinate planning, ordering and installation of client technologies for small scale projects. You will work closely with peer teams promoting collaboration and consistent service delivery. You will need to embrace standardization, the adoption of best practices, documentation, customer service excellence, and the continual improvement approach to IT. You will exercise all workflows while maintaining state and institutional policies and contributing to the support of organizational objectives. Clear oral and written communication is necessary.
Position Responsibilities:
- Analyzes IT system needs in clinical, critical care, research and departmental spaces and determines appropriate solution to satisfy needs.
- Plans, installs, and documents complex IT system configurations.
- Develops the understanding of institutional knowledge to reflect customer needs within solution planning and implementation.
- Installs, configures, and maintains hardware and software solutions to continually improve operational performance.
- Assists with the implementation of approved projects, providing project support and services.
- Performs advanced analysis and problem resolution with a wide range of hardware and software, including connectivity, security and policy compliance impacting customers across multiple geographical locations.
- Defines, documents, shares, and continually improves solutions and workflows.
- Evaluates new desktop hardware and software for possible inclusion in set of supported products.
- Communicates the value of adhering to standards for hardware, software, and other IT services to customers and peers.
- Participates in opportunities to improve workflows, processes, and standards, to promote greater value for our customers.
- Provides both verbal and documented training to customers and peer technicians.
- Creates and continually improves implementation and operational support documentation for provided services, used to train customers and peer technicians.
- Defines, documents, and implements procedures for complex software/hardware installation and configuration processes.
- Maintains accurate inventory management records.
- Accurately documents all performed work within a service management tracking system.
- Leads desktop IT needs in small projects and/or one or more phases of larger projects.
- Travels to customer sites as needed to configure, install, and support client hardware, software, and peripheral equipment.
- Represents HCIS at project meetings to gather information on customer requirements. Investigates and addresses customer questions and concerns.
Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.
HCIS services Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff.
- Salary: $49,511 to commensurate – 4A
- University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits
- Percent of Time: 100%
- Location: 200 Hawkins Dr, Iowa City, IA
- Staff Type: Professional & Scientific
- Type of Position: Regular
Education Required
- Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.
Experience Requirements
- Experience, typically 1-3 years, supporting workstations running Windows 10 and MS Office 365
- Professional experience working with desktop hardware and software in a managed workstation environment.
- Excellent oral and written communication skills to communicate effectively with technical and non-technical staff from a variety of backgrounds and perspectives.
- Excellent organizational skills
- Ability to move and install IT equipment.
Desired Qualifications
- Experience with Microsoft OneNote
- Experience with Microsoft Teams
- Demonstrated ability to work independently.
- Strong customer service focus.
- Experience with wireless networking and security.
- Experience working in a Health Care IT environment.
- Experience utilizing ITIL frameworks.
To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for University sponsorship for employment authorization.
For additional questions contact Matt Haxton matthew-haxton@uiowa.edu
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
