Position Qualifications:
Education Required
Bachelor’s degree or equivalent combination of education and experience
Experience Requirements
• Experience (typically 5-7 years) providing technical support for complex integrated systems, applications and services
• Experience (typically 5-7 years) supporting workstations running Windows 7/10 and MS Office 2010/365.
• Experience working collaboratively in a team-based environment
• Experience supporting iOS/Android devices
• Experience with technical process documentation
• Excellent oral and written communication skills to communicate effectively with a diverse population of technical and non-technical staff.
• Professional experience working with desktop hardware and software in a managed workstation environment.
• Experience in technology and/or business process analysis and solution design in a Technical Product Support or Customer Service Center.
• Excellent organizational skills
• Expert-level customer service and collaboration background
Highly Desired Qualification
• Experience managing/supervising employees
Desired Qualifications
• Advanced interpersonal skills with the ability to disarm escalated situations with all levels of personnel.
• Demonstrated ability to guide and align diverse talent with assigned work.
• Experience with change management, continuous improvement initiatives, ITIL, LEAN and/or project management
• Experience working in a Health Care IT environment.
• Experience in project planning and implementing.
• Experience with enterprise mobile device management (MDM) tools for iOS/Android
• Experience collecting team performance metrics
In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.
