Senior Informational Technology Support Consultant - Learning Spaces Technology

Qualifications:

Required Qualifications:

·       A bachelor’s degree in an appropriate discipline, or an equivalent combination of education and related experience.

·       Professional support experience (typically 3-5 years or more) with conferencing/video conferencing technologies or closely related.

·       Knowledge of a variety of A/V technologies and the integration of those technologies into an enterprise environment.

·       Experience with technical project management, including a proven track record of initiating, managing, and completing technology projects, often with multiple stakeholders involved.

·       Basic knowledge of Windows computers in an enterprise environment and other enterprise information technology.

·       Experience working on and/or leading cross functional teams.

·       Demonstrated ability to effectively build strong working relationships, both within the team and with other partners.

·       Strong interpersonal skills with the ability to communicate effectively, both orally and in writing, with all levels of management and project teams members, including the ability to explain technical computing concepts to non-technical staff.

·       Demonstrated experience developing documentation for technology solutions and services.

·       Demonstrated ability to work independently with a strong focus on customer service.

·       Strong technology troubleshooting skills, as well as experience developing testing plans to validate data and find resolutions to system-wide problems.

·       Valid US driver’s license and ability to meet UI Fleet Safety requirements.

·       Ability to occasionally move and transport technology equipment weighing up to 50 lbs.

Desirable Qualifications:

·       Experience implementing Microsoft Teams Rooms or other room-based meeting systems in an enterprise environment.

·       Experience supporting technology in a higher education setting.

·       AVIXA CTS certification or other A/V industry certifications.

·       Knowledge of IT Service Management (ITSM) principles and practices, or those of a similar ITSM framework.

·       Experience working with cross-departmental teams and vendors to navigate changes, apply upgrades, and resolve problems.

Application Details:

In order to be considered, applicants must upload the following materials and mark them as “Relevant File” to the submission:

·       Resume

·       Cover letter

Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist. 

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.  Up to 5 professional references will be requested at a later step in the recruitment process.

For questions or additional information, please contact melanie-bell@uiowa.edu.

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